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GooD

Beautiful hotel and room. Staff was amazing!

Firstly, we had to pick up the key from a different place from the actual unit, which is so inconvenient when you are carrying luggage with you. Then we had problems finding the unit. The property is advertised as Toronto Inn York so we put this name in Google maps and we cannot find the place. We called and they said follow the address in the instructions. But it doesn’t say West or East. So we walked up and down with our luggage trying to find the place. They should specify in the instructions NOT to put Toronto inn York in Google maps. The check-in process definitely needs improvement. No complaints on the unit; location is good, and the unit is clean, spacious and has a great view of the city.

Not enough elevators for the size of the building. One was not working, but even still, it was a long wait for it to arrive and just as long of a time to get to the ground floor. Cot was made up but no pillows. Requested some, but they never arrived. Would stay there again, but not enthusiastically.

Très belle emplacement et restaurant proche et pas trop loin du Roger center

There was no live person I can talked with to help me to pay the security deposit and got the check in instruction. I had to go through the procedures all through email which cost me whole half day to get it done. That made me feel frustrated. Other than that, everything is ok to stay there.