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Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Very good

My favourite Johannesburg hotel. Friendly, helpful staff are always the standout

Loved our stay

Room well maintained and cleaned.

Excellent hotel with great restaurants, gym, pools (heated and non-heated) and spa. Service was fabulous and rooms were large, clean and very comfortable. Only negative would be that the shuttle service was very expensive compared to Uber.

This is hands down the most incredible place we have stayed! Incredibly clean, beautiful in every way, their staff is above and beyond, the breakfast was scrumptious with so many meal options! We traveled in South Africa for two weeks and we felt the safest while staying here.