When we arrived, we were initially given the keys to a room that wasn’t ready, and it was very dirty. Mistakes like this can happen, so we didn’t make a fuss. We were then given our actual room, which was fine — nothing amazing, but acceptable.
However, some nights were a nightmare for sleeping. Our room faced a bar/nightclub, and the music (mostly loud techno) went on until around 3 a.m. every night. I genuinely think the room should have at least triple glazing, because it’s ridiculous to be on holiday and not be able to sleep due to the noise.
Breakfast was not included, which we knew, but the bigger issue was that the room was never cleaned during our five-day stay. We were told we had to request a cleaning service, so we did — once — but it never happened. After day four, we gave up and just lived in our own mess for the rest of the trip.
Overall, it wasn’t the worst hotel I’ve ever stayed in, but it could have been much better. The idea of “ecology” or “sustainability” as a reason not to clean rooms regularly feels like a cop-out — it’s not eco-friendly, it’s just poor service.