2/10 Terrible
Amanda
Traveled with family
May 4, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I made this reservation the day before we traveled I called to confirm their pool was open and functional. I was staying with 4 children and two adults we booked a two room suite with an adjoining living room between them. I was told at the time of calling the property and making sure their pool was open that I could potentially check in early since they had low occupancy. Just call that evening or the day of check in. I called the morning of and was told that the room still wasn’t clean to call back in a couple hours called back and the person that answered the phone said they just got their and she didn’t know call back in an hour. Well an hour was 30minutes before check in so o decided to go ahead and check in even though I was an hour after check in time. They took my information had me to wait about 10 minutes while they went and checked the room just to come and tell me the room I reserved was still not cleaned I was greeted with an apology and told that the room never got cleaned and housekeeping was gone for the day already. So then I was told they can give me two single king bedrooms when I had a double queen bedroom for the 4 girls and a king bedroom. After explaining the number of people in our party and why needed the rooms we had they explained they had no adjoining rooms available and if they gave us a two queen bedroom then the girls would be on a different hall. So all in all we ended with 2 king bedrooms one room was dirty and didn’t have the items needed.
Amanda
Stayed 1 night in May 2025