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Best Western Plus The Charles Hotel

3.0 star property

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Photo gallery for Best Western Plus The Charles Hotel

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk
Reception
Property amenity
Premium bedding, pillowtop beds, in-room safe, desk
Coffee service

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Parking included
  • Gym
$101
includes taxes & fees
Nov 2 - Nov 3

Explore the area

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1425 South 5th Street, St. Charles, MO, 63301
  • Place, Ameristar Casino St. Charles
    ‪10 min walk‬
  • Place, St Charles Convention Center
    ‪11 min walk‬
  • Place, Hollywood Casino
    ‪7 min drive‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub ) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

7.0 out of 10
Good
(6 reviews)
  • 321 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub ) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

  • 321 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(63 reviews)
  • 321 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(56 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus The Charles Hotel

3-star St. Charles hotel walkable to Ameristar Casino St. Charles
Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Best Western Plus The Charles Hotel offers 133 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Best Western Plus The Charles Hotel features an indoor pool and a fitness center. Wireless Internet access is complimentary. This 3-star property offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. Complimentary self parking is available on site.

Best Western Plus The Charles Hotel is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Dennys - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Restaurants on site

  • Dennys

Things to do

  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night (maximum USD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Best Western Plus The Charles Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 446 out of 1005 reviews
Rating 8 - Good. 276 out of 1005 reviews
Rating 6 - Okay. 153 out of 1005 reviews
Rating 4 - Poor. 74 out of 1005 reviews
Rating 2 - Terrible. 56 out of 1005 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Annabelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty, Terrible Smell....

The entire hotel smelled. The area is rough and seemed very much unsafe. The room did not look anything like the pictures on the site including mismatched furniture and was filthy with a worse smell than the rest of the hotel. It was super disappointing all the way around. Definitely NOT worth what we paid. Has turned us completely off of staying at a Best Western ever again.
Stayed 1 night in Jul 2025

2/10 Terrible

Bailey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches climbing on the walls. Staff was rude, Except for a black gentleman that worked the front desk at night and a girl named Alaina that worked in the morning. Didn’t feel safe at all. Our door locks were hardly screwed into the wall. Parking lot is VERY DARK. They seemed to have some questionable people working on the hotel also.
Stayed 1 night in Jul 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was large and gave our family of four plenty of room to spread out. The breakfast was very good.
Stayed 5 nights in Jul 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Ashley

Traveled with partner
Liked: Staff & service
The cookies were great! Staff was great as well! Update the place. Loved the pool.
Stayed 1 night in Jul 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Gregory

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The restaurant was very good. All personnel was very courteous. Hotel needs an upgrade. Internet kept kicking me off my iPad.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Damp. Musty smelling like rooms.

Stayed 1 night in Jul 2025

6/10 Okay

Laura

Traveled with family and small children
NA
Stayed 1 night in Jul 2025

6/10 Okay

Zak

Traveled with family
Disliked: Cleanliness
Honestly, the people were fine. But the sink in the bathroom was filthy, and the room was damp. The floor and bed just felt damp.
Stayed 1 night in Jul 2025

8/10 Good

Nancyjean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient, very pleasant staff.
Stayed 5 nights in Jul 2025

6/10 Okay

Jesse

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
It took 10 minutes to get checked in because the receptionist was talking to some other worker behind the desk, believe me, not work related either. The desk/table in the room was damaged and was haphazardly held together with two random screws in the corners. The first night was uncomfortable. The sheets were still wet from being washed last. The carpet was also wet. The following morning I asked what time room service comes around, they said they only replace sheets if youre staying 3 days or more. I asked if I could get fresh sheets because ours were damp and made sleeping uncomfortable, (they did in fact get us fresh sheets) and I also asked if they could dry out the carpet somehow, that wasn't done. So we left the heat on as high as possible while we were out the whole day, fixed most of the problem. But it happened again the following day, damp carpet. It wasnt until our last day that I figured out why the carpet kept getting wet: the provided fridge in the room was faulty and kept defrosting. All our food was unsafe at that point so we just threw it all out. I told the front desk as we were leaving that the fridge was busted and the receptionist said she'd let the maintenance team know. Not a single apology from any of the three people I spoke to in our time here. They all seemed like they had better things to do.
Stayed 3 nights in Jul 2025

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient stay. The rooms were clean and the beds were comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Erika, Kansas City

Stayed 1 night in Jul 2025

6/10 Okay

Staci

Run down
Stayed 1 night in Jul 2025

6/10 Okay

Carol

Traveled with family
Liked: Amenities
Disliked: Staff & service
The property has definitely seen better days. It’s starting to show signs of wear and tear. The carpet in our room was very dirty. They need to remind the housekeeping to vacuum around the edges of the room. First time ever I left my shoes on in a hotel room. The room had a faint musty smell, but it wasn’t too bad. I personally prefer a drive-up entrance with a canopy. I did like the large dining area and the breakfast was nice.
Stayed 1 night in Jul 2025

6/10 Okay

Chrystie

Stayed 2 nights in Jul 2025

4/10 Poor

Edwin

Business traveler
Disliked: Cleanliness

Plugged Drains!

My husband was in town on business and when he took his morning shower, the bathtub drain was so plugged, he found himself standing in dirty water. Not exactly how he wanted to start his morning. When he mentioned it to the front desk associate, her response was a simple "I'm sorry about that". How about making a note of the room number and assuring him you'd have it looked at. Something, anything other than a lame insincere apology.
Stayed 1 night in Jul 2025

6/10 Okay

Elvira

Stayed 1 night in Jul 2025

4/10 Poor

Susan

Disliked: Cleanliness
Carpet was filthy and room had musty smell.
Stayed 1 night in Jul 2025

10/10 Excellent

Tara D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

madyson

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very rude staff. One girl was on her phone in the morning. The man who checked us in was very rude and not welcoming. If money wasn’t an issue, we would have stayed somewhere else. Also the floor in the room was sticky and the tub was so dirty we didn’t shower. Overall, just not happy.
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible!

We had to leave it was so gross and dirty! Nothing like the photos! I’m sure most of the good reviews of this place are fake. It was horrible! Run down and felt unsafe. Stay away !
Stayed 1 night in Jul 2025

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Ricky L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pool closed

Our only disappointment was that we specifically booked this hotel for its pool and when we got there they told us the pool was down and weren’t sure when it would be back open. Sadly it was closed for our entire stay. They were very vague with any answers about the pool and had no explanation about why it was closed.
Stayed 1 night in Jul 2025