My stay was aweful. I was in a room first, where the water was scalding hot in the shower and when you tried to make it warm, there was no cold water, the shower would turn off. Then they changed my room to due to the water situation, as soon as we came in the room , I realized the make up remover towel was dirty. Then when I showered, the shower drain was clogged. It was nasty. When I went to the front desk, all they said was they couldnt do anything about it because the hotel was full, and that my situation was too bad. When I expressed my disadisfaction, all I got in response was too bad. Then when I came down at 9 pm to eat at their restaurant Hugo, that supposedly closes at 10 according to the website, I was told that it was closed and recieved no other assistance. I HAD TO walk over to the homewood hilton hotel to get some assistance and buy something to eat. This has never happened to me before. In the morning, I recieved my billing account and they charged me for valet parking when I didnt drive to the hotel, when I went to complain all I recieved in response was that they never charged me, when I showed her the email demonstrating the charge, she still insisted that she didnt charge me. This was not the vacation I was expecting.