We were in one of the downstairs outside entrance rooms, which was very reminiscent of an old motor inn. if you like being able to park right outside your door, that’s a big bonus however, the walls and the design of the hotel offered no sound protection, and we heard people going upstairs & up stairs neighbors constantly. The inn is old room was slightly updated, some mold in the bathroom, but overall pretty clean — upgraded bath products. If you are short or have mobility problems, the beds are higher than average, typical of old New England. They also have a wide sideboard so they’re not particularly easy to get in and out of. We have stayed at The Ellery before and the upstairs rooms were actually worse.
Most of the staff was very pleasant. I arrived early in the day because I drove all night to take a relative to the hospital. When I ask for a noon check in, I was told that would be an extra $50 because I booked through Expedia, but I only use Expedia because I booked the evening before. There is absolutely NO ONE the front desk from 8 PM to 8 AM, let alone somebody there to help with a reservation.
Stubborn, I refuse to pay $50 to check in 2 hours early when the room was sitting there empty, so my sick relative & I slept in the car in the parking lot. #classy. Having worked in hotels, early check-in are a pita, but they really don’t cost the hotel any extra and do a lot toward guest service. I was only there bc of the location. Marriott in Hadley is my preference.