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Red Roof Inn PLUS+ West Springfield

2.5 star property

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Photo gallery for Red Roof Inn PLUS+ West Springfield

Lobby
Exterior
Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi
Pillowtop beds, desk, blackout drapes, free WiFi
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
$89
includes taxes & fees
Mar 15 - Mar 16

Explore the area

View in a map
1254 Riverdale Street, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪8 min walk‬
  • Place, Riverdale Center
    ‪10 min walk‬
  • Place, Riverdale Shops
    ‪14 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

Deluxe Room, 2 Double Beds (Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi

Standard Room, 1 King Bed (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room With Two Double Beds Non-Smoking

  • Sleeps 4

Superior King Room-Non-Smoking

  • Sleeps 2

Standard King Room-Non-Smoking

  • Sleeps 3

Premium 2 Full Beds Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 4

Premium King Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 2

Premium King Room-Non-Smoking-Accessible (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 2

Ada Accessible Superior King Smoke Free

  • Sleeps 2

Superior King Room With Roll-in Shower-Accessible/Non-Smoking

  • Sleeps 2

View all photos for Superior Room, 1 King Bed (Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn PLUS+ West Springfield

West Springfield hotel with free in-room WiFi
This smoke-free hotel features coffee/tea in a common area, a 24-hour front desk, and a TV in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services and a vending machine. Weekly housekeeping is available.
Red Roof Inn PLUS+ West Springfield offers 111 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Red Roof Inn PLUS+ West Springfield features a vending machine, coffee/tea in a common area, and an ATM. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

Red Roof Inn PLUS+ West Springfield is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Built in 1988
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 28.61
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 105 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 28.61 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 3.37 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0007233250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Red Roof Inn Hotel West Springfield
Red Roof Inn West Springfield
Red Roof Inn West Springfield Hotel West Springfield
Red Roof PLUS West Springfield Hotel
Red Roof PLUS West Springfield
West Springfield Red Roof Inn
Red Roof Inn PLUS West Springfield Hotel
Red Roof Inn PLUS West Springfield
Red Roof Plus West Springfield
Red Roof Inn PLUS+ West Springfield Hotel
Red Roof Inn PLUS+ West Springfield West Springfield
Red Roof Inn PLUS+ West Springfield Hotel West Springfield

Red Roof Inn PLUS+ West Springfield Reviews

Reviews

6.8
Rating 10 - Excellent. 320 out of 1000 reviews
Rating 8 - Good. 200 out of 1000 reviews
Rating 6 - Okay. 178 out of 1000 reviews
Rating 4 - Poor. 140 out of 1000 reviews
Rating 2 - Terrible. 162 out of 1000 reviews

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Adam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refused to refund. Guess I'll have to find another hotel in the future, despite numerous stays over the years. This was my first need to cancellation.
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Stayed 6 nights in Nov 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Christine

Stayed 3 nights in Dec 2025

10/10 Excellent

Ronnie G

Stayed 4 nights in Dec 2025

2/10 Terrible

craig

Disliked: Cleanliness, amenities, property conditions & facilities
All the above
Stayed 3 nights in Nov 2025

10/10 Excellent

Akena Andonegui, Ware

Stayed 3 nights in Nov 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Nice place
Stayed 1 night in Nov 2025

10/10 Excellent

Elwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Sean

Stayed 1 night in Nov 2025

10/10 Excellent

Madeline

Stayed 1 night in Nov 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Sharee

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great like always
Stayed 2 nights in Nov 2025

8/10 Good

Johanna

Stayed 1 night in Nov 2025

2/10 Terrible

Dawn

Stayed 2 nights in Oct 2025

10/10 Excellent

Lawrence

Stayed 4 nights in Sep 2025

10/10 Excellent

Jason

Stayed 1 night in Nov 2025

6/10 Okay

Orlando

There was a sock covered in dog hair left underneath the luggage rack. The floor did not look mop, and the bathroom door did not close due to the toilet being in the way.
Stayed 1 night in Nov 2025

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, amenities
Room was VERY run down. Furniture literally crumbling and marks/scars all over most surfaces including the tub. Door rattles in the wind so it feels like someone is always trying to break in. Non-front desk staff very rude. NOT worth the money. A step down from a Motel 6.
Stayed 2 nights in Oct 2025

4/10 Poor

hector

Traveled with partner
Disliked: Amenities, property conditions & facilities
Room smells like cigarette
Stayed 1 night in Nov 2025

2/10 Terrible

Celia

I did not realize this reservation was not cancellable. I had to cancel my entire trip as my friend is in hospice. I pleaded with the hotel manager to at least defer my stay so that I could use it at another time, explaining why I needed to cancel my trip. She first lied to me, saying that Expedia won't let her do this. But Expedia told me that it was up to the hotel manager. Heartless and unethical. Please do not stay at this hotel.
Stayed 4 nights in Oct 2025

2/10 Terrible

Kerry

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
We had no internet! I am a remote worker and could not sign on to any zoom calls! I work with over seas companies and could use my computer or do my job! Also found drug paraphernalia again in the draws UNREAL
Stayed 1 night in Oct 2025

8/10 Good

robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
IVE STAYED HERE MANY TIMES, CLEAN EASY PARKING, FOOD NEARBY WALKING DISTANCE BASICALLY IN THE PARKING LOT. STAFF IS ALWAYS NICE, NO FRIDGE OR MICRO,,GOOD VALUE $ ALWAYS THE CHEAPEST AROUND,
Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Anne

Disliked: Staff & service
I arrived to check in at the South Deerfield Red Rood Inn instead of West Springfield where I was mistakenly booked. Deerfield had availability and contacted the West Springfield Red Roof Inn - they advised I book a room with Deerfield and they would work on refunding me. I have screenshots of the conversations showing this. No one will refund me. I have called the front desk at West Springfield and they directed me to the general manager’s voicemail. I have left her two messages this week and NO response at all. How can this even be called hospitality? If you’re considering staying at a Red Roof Inn, don’t do it! You’ll be better off sleeping in your car.
Stayed 1 night in Oct 2025