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Southwest Austin Vacation Packages

meh. water so hard it was impossible to wash off soap. baggage carts were broken. everything in the room was "just a little off" -- there's no luggage rack for my suitcase, electrical plug is 10 feet from the table (yeah, I know, first world problems.) The dispensers in the shower were "hand soap", "body wash" and "conditioner". No shampoo? I could never convince the cleaning staff that if they took a bin liner they should leave a bin liner, so after a week I had to go the the H-E-B next door to pick up a package of bin liners. The halls are wide but the cleaning carts used by the cleaning staff are almost as wide as the cart. I had to live my suitcase over the cart to get to my room. There's no laundry for people not staying in suites. I stayed here in a suite last week and there was a laundry machine in the room. I made the mistake of not doing my laundry over the weekend at the home2 'cause I thought a hotel as seemingly nice as this would have a guest laundry. No dice. I asked at the front desk and they directed me to the laund-o-mat next door, but they're cash only and I only have a card while travelling. Wi-Fi is pretty hit-or-miss. Parking is an extra $30 per day, which I guess is fine. I just wish they would have mentioned it when I made the reservation and had the option of putting it on the corporate card. A mystery $200 charge was applied to my co-worker's card after the $50 incidental charge. It will be interesting to see if any of them are refunded

It was great! Wish the pool was open at least until 10pm.

excellent experience

I like everything about this hotel. The only thing I was missing was a broom and cooking pans. I also wished the entertainment wouldn’t end so early.

This place is an absolute jewel with an amazing sense of southern hospitality! We felt valued and appreciated. We were spoiled during our stay. Thank you so much, Luey and Norris!