Search Deals on

Smartsville Vacation Packages

We ordered a room with golf course view, and at first we didn't get it. After complaining we got a room with a view. However, the room smelled bad. After complaining, somebody came and cleaned diapers, candy wrapper, and other garbage from under the bed.

Beautiful hotel and amazing staff!! I will be back to stay!

Nobody was there to check me in

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Staff was amazingly helpful! Great location and ammenities. Would definitely stay again!

The property was fun and whimsical. Definitely a boutique style hotel. The staff was super helpful and friendly! If you are used to large hotels like Hilton, Sheraton, Marriott, etc., this is not it. But it is still very nice. They had vallet services also which was nice. Great location. Short walk to Hollywood Blvd and the Hollywood walk of fame. It is also walking distance to fun restaraunts and cute shops. Clost to freeway access as well!!

Cleanliness needs to be focused