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Hilton London Heathrow Airport Terminal 5

4.0 star property

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Photo gallery for Hilton London Heathrow Airport Terminal 5

Restaurant
Lobby
2 bars/lounges
Pool
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Parking available
  • Room service
  • Air conditioning
  • Spa
$125
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
Poyle Road, Colnbrook, Slough, England, SL3 0FF
  • Place, Windsor Castle
    ‪10 min drive‬
  • Place, Thorpe Park
    ‪12 min drive‬
  • Place, LEGOLAND® Windsor
    ‪13 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪8 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed, Club Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed, Club Lounge Access

8.0 out of 10
Very good
(2 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(9 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Twin Beds, Club Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, Club Lounge Access

8.0 out of 10
Very good
(2 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

9.0 out of 10
Wonderful
(19 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Club Lounge Access

37-inch LCD TV with cable channels, TV

Executive Room, 1 King Bed, Club Lounge Access

9.2 out of 10
Wonderful
(5 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Free toiletries, hair dryer, towels

Room, 1 King Bed

9.2 out of 10
Wonderful
(62 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 37-inch LCD TV with cable channels, TV

Family Room, 1 King Bed

7.8 out of 10
Good
(7 reviews)
  • 301 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Club Lounge Access

Free toiletries, hair dryer, towels

Suite, Club Lounge Access

  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, Club Lounge Access

Bathroom shower

Deluxe Suite, Club Lounge Access

  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 3 Twin Beds, Connecting Rooms

Minibar, in-room safe, desk, laptop workspace

Family Room, 3 Twin Beds, Connecting Rooms

  • City view
  • Sleeps 4
  • 3 Twin Beds

King Family Room

  • Sleeps 4

King Room

  • Sleeps 2

Twin Room

  • Sleeps 2

One Bedroom Suite

  • Sleeps 3

Accessible Queen Room

  • Sleeps 2

Accessible Executive Queen Room

  • Sleeps 2

Executive King Room

  • Sleeps 2

Executive Twin Room

  • Sleeps 2

Similar properties

Interior
Sofitel London Heathrow
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 4,631 reviews
Sofitel London Heathrow

About this property

Hilton London Heathrow Airport Terminal 5

4-star hotel in Colnbrook
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hilton London Heathrow Airport Terminal 5 offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. 37-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub, a sauna, and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.
In addition to a hot tub, Hilton London Heathrow Airport Terminal 5 features a sauna and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and 8 meeting rooms. Event facilities measuring 9149 square feet (850 square meters) include conference space. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle at scheduled times is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Hilton London Heathrow Airport Terminal 5 is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Gallery - Onsite restaurant.
Musettis Coffee Shop - This coffee shop serves lunch and light fare. Open daily.
River Bar - Onsite bar. Open select days.
Gallery Bar - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 4:30 AM to midnight at scheduled times
  • Self parking on site (GBP 18 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: GBP 20.95 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery Bar
  • Musettis Coffee Shop
  • River Bar
  • The Gallery

Things to do

  • 24-hour gym
  • Hot tub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • 9,149 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 20.95 per person
  • Airport shuttle fee: GBP 6.80 per person (one-way)
  • Airport shuttle fee per child: GBP 6.80 (one-way)
  • Self parking fee: GBP 18.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton London Heathrow Airport Terminal
Hilton London Heathrow Airport Terminal 5
Hilton London Terminal 5
Hilton London Terminal 5 Hotel
Hilton London Terminal 5 Hotel Heathrow Airport
Hilton Terminal 5
Hilton Terminal 5 Heathrow Airport
Hilton Terminal 5 London
London Heathrow Airport Terminal 5 Hilton
Terminal 5 Hilton
Hilton London Heathrow Airport Terminal 5 Hotel Slough
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Termin
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Airport Terminal 5 Hotel Slough

Reviews

Hilton London Heathrow Airport Terminal 5 Reviews

7.8

Good

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 468 out of 1010 reviews
Rating 8 - Good. 223 out of 1010 reviews
Rating 6 - Okay. 117 out of 1010 reviews
Rating 4 - Poor. 88 out of 1010 reviews
Rating 2 - Terrible. 114 out of 1010 reviews

Reviews

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Easy in and out of Heathrow.
Stayed 2 nights in Jul 2025

6/10 Okay

Alex, Medina

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location being over a mile away from Heathrow Termial 5 without proper transportation is misleading calling Hilton Heathrow Terminal 5. We thought it was a walk from the terminal simliar to the Sofitel hotel. Also the showers are lousy and leak all over the bathroom with malfunctioning rubber water repellent between the shower doors. The hotel is barely a 3 star if not lower. Dinner was one of the worst on timing and food quality
Stayed 1 night in Jul 2025

6/10 Okay

Andrew, Pompano Beach

Liked: Cleanliness, staff & service, property conditions & facilities
A so called on site hotel and they charge for the shuttle.
Stayed 1 night in Jul 2025

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Stuart

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Very slow check in which when late at night is frustrating. When we got to the room it was a very stale smell as if room hasn’t been used or aired recently. The hairdryer only had a cold setting which was not acceptable. But with having to make flight had to give up. It would appear that because people use this hotel as they need to be close to the airport, repeat business and good impressions are not considered important. Disappointing.
Stayed 1 night in Jul 2025

10/10 Excellent

Kwasi

Stayed 1 night in Jul 2025

8/10 Good

Sydnee

Liked: Cleanliness, staff & service
My stay was very nice, and check in was smooth. The large bed was comfortable and I enjoyed having a quiet space to relax in between flights. The only draw back from this stay were a few amenities malfunctioning in my room. The tv, which should display dinning options and help me order room service wasn’t working. My bathtubs’ drain would lift up again after being let down to draw a bath resulting in the bath water not draining. Other than these random problems, the stay was very enjoyable.
Stayed 1 night in Jul 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Polly

Stayed 1 night in Jul 2025

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good quality hotel but did not meet expectations for a prestige venue. The bath plug did not work so shower was the only option. Dinner menue did not meet expecrations. The hotel itself was very good.
Stayed 1 night in Jul 2025

6/10 Okay

Alton

Traveled with partner
Liked: Amenities
Service was not good. Front desk/guest services did not answer phone (rang about 15 times) Spa person not available.
Stayed 1 night in Jul 2025

8/10 Good

Barbara

Stayed 2 nights in Jun 2025

10/10 Excellent

John

Traveled with family
Front office was very professional polite and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Jun 2025

4/10 Poor

Tina

Stayed 1 night in Jun 2025

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heathrow Hilton Honest Review

I selected this hotel for an overnight stay prior to an international flight. My experience was consistent with the standard I have come to expect from the Hilton brand. Upon arrival, I was greeted warmly by the reception team and offered the opportunity for a room upgrade, which, regrettably, I was unable to accept on this occasion. The room itself was well-appointed, clean, and exceptionally comfortable, providing a restful environment ahead of my journey. I was also able to enjoy a few snacks on site which was convenient but quite expensive to be honest. Of particular note was the ease of transport to and from the airport, with the Heathrow Hoppa service proving a reliable and efficient option, operating as advised and contributing to a smooth overall experience. In summary, this was a positive and comfortable stay. I would not hesitate to return when next travelling from Heathrow Terminal 5. I might be my own snacks but that’s it.
Stayed 1 night in Jun 2025

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very enjoyable stay!

Amazing stay!! The front desk team were so helpful from start to finish. Thank you ladies. The room and hotel were very enjoyable. You have to try the lamb tandoori burger too. So good I ordered it two in one day lol. Thank you all 🙏
Stayed 1 night in Jun 2025

4/10 Poor

Sunil

The person neither provided reference number nor email id to send the related documents for the complaint
Stayed 1 night in Jun 2025

10/10 Excellent

Jo-Anne

Liked: Cleanliness
Very close to airport for early flights. Good options for transfers to and from airport.
Stayed 1 night in Jun 2025

10/10 Excellent

Elliot

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Would use again.
Stayed 1 night in Jun 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were told on arrival that we did not have a reservation because Expedia had cancelled our booking. I made the reservation through Hotels.com for 3 double rooms with 6 adults in January and had confirmation of the booking so I am not impressed by either Hilton or Hotels.com. If the reservation had been cancelled why was I not notified by either company? Why was I embarrassed for my guests by having to find alternative accommodation for 2 nights during Ascot week? We ourselves were there to attend Ascot. Hotels.com tried to find alternative accommodation for me but because your office is outside the UK you could not process the payment. Your customer care needs work. When on the telephone to your office I got cut off several times and could not get back directly to the operator dealing with me nor could they call me back because of policy. Very dissatisfied.
Stayed 2 nights in Jun 2025

4/10 Poor

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked this hotel for the spa facilities but was disappointed to find it was not open until 12 which was when we had to check out of our room therefore we couldn’t use it
Stayed 2 nights in Jun 2025

2/10 Terrible

Alexander

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We ONLY booked this place for the spa. It is the main thing they advertise, with plenty of pictures of the pool. We planned our travel to have the whole afternoon there so we could relax between flights, but once we arrived we learned that the spa was closed. The pool was closed. It was all closed. They didn’t give a reason. They didn’t say when it would be open again. They made no suggestions for compensation. They didn’t pre-warn us so that we could have booked somewhere else. Having looked online it seems it has been closed for months, yet they are still advertising it as an available amenity. False advertising.
Stayed 1 night in May 2025

4/10 Poor

Nick

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It was heavily over priced, the Wi-Fi didn’t work, the TV was intermittent and the staff were unhelpful. The room was ok though have stayed in cleaner Premier Inns
Stayed 1 night in Jun 2025