4/10 Poor
Andrew, Gateshead
Traveled with partner
May 27, 2025
Disliked: Cleanliness, property conditions & facilities
Save your money, stay elsewhere. We’ve been staying in stitches for nearly 20 years but this is the first time at this hotel. This is not what I expect from a four star property. Room 216 had clearly not had a proper deep clean in some considerable time as everything you touched was dusty or dirty. The shower enclosure suffered from a considerable amount of black mould around the edges and on the tile work, and the toilet was faulty, constantly running. We had paid for breakfast as part of our deal. What a disappointment this was. Poor quality, limited choice, staff who were engaged in restocking the restaurant, and cleaning and vacuuming being carried out whilst you were eating your breakfast. There was also a lack of choice with the available offerings being very limited, and getting less as the week went on. Whilst the pool area is nice, this was about the most positive thing about the hotel, other than the friendliness of the reception staff. After checking out on the last day, I went to the toilet in the reception area close the door behind me, only to discover there was no handle to open to get back out. I had to be released by staff who managed to get the door open the solution to this problem was to simply take the door away, so no privacy if you needed to use the toilet. If I pay for four star, I expect a certain level of service and quality. At 200+ euros a night, spend your money in a different hotel. It will cost you less and you will get so much more.
Andrew
Stayed 6 nights in May 2025
