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Shelbyville Vacation Packages

Debería haber una atención al huesped más directa y dar facilidades a entregas como Amazon, FedEx, UPS, et.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

They sent a welcome message the day before we were scheduled to arrive which had a lot of good information, including that the front desk sometimes goes on breaks which was our experience when we arrived. If I hadn't seen that message I might've been a bit annoyed. The hotel does not have any carpeting which is an interesting choice as it made the room more noisy than most, but the room was also pretty spacious and the bed was comfortable. The hot drink and water dispensers they had in the lobby were most excellent! We knew they did not offer a breakfast bar of any type but didn't realize there wasn't any type of place within walking distance - not their fault. The staff was friendly and the couple of questions we had they were quick to help with.

Nice hotel in Sunny Isles, direct access to beach. Internet is good at the property. Pool is kind of small and parking area is very small and difficult.

Realice mi reservación, llegué al hotel y nunca apareció mi reservación en el sistema del hotel. Me comuniqué con expedía y ellos me indicaron que todo estaba bien, pero el hotel nunca me dio solución. Espere al rededor de 1 hora y media mi grupo y yo. Por más que les dije que tenía factura de pago, reservación y confirmación no fue posible que me dejaran ingresar a descansar.