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Get an overview of this hotel
5-star Shanghai hotel in Xuhui

Popular property highlights

Free WiFi
Indoor pool
Business center
Laundry facilities
Babysitting or childcare (surcharge)

Location

Located in Xuhui, this luxury hotel is within 1 mi (2 km) of Hengshan Road and Former French Concession. People's Square and Jing'an Temple are also within 3 mi (5 km). Zhaojiabang Road Station is 6 minutes by foot and Hengshan Road Station is 10 minutes.

Hotel Features

2 restaurants, an indoor pool, and a health club are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, massage/treatment rooms, and 24-hour room service.

Room Amenities

All 169 rooms feature thoughtful touches like espresso makers and bathrobes, along with free WiFi and iPod docks. Guests will also find 24-hour room service, LED TVs, and separate bathtubs and showers.

Languages Spoken

  • English

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HUALUXE Shanghai Twelve at Hengshan

12 Hengshan Road, Shanghai, Shanghai 200031

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: CNY 288 per person (approximately)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2 PM

Check-in time ends at noon

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

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Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Security system

Protective clothing is not available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

LGBTQIA friendly

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Parking height restrictions apply

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

gap period enforced between guest stays 24 hours

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

Hotel Names

  • Luxury Collection Hotel Shanghai
  • Twelve Hengshan
  • Twelve Hengshan Luxury Collection
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Shanghai
  • Twelve Shanghai
  • Twelve at Hengshan A Luxury Collection Hotel Shanghai
  • Twelve Hengshan Collection
  • Shanghai Twelve at Hengshan
  • HUALUXE Shanghai Twelve at Hengshan Hotel
  • HUALUXE Shanghai Twelve at Hengshan Shanghai
  • HUALUXE Shanghai Twelve at Hengshan Hotel Shanghai
  • Twelve at Hengshan A Luxury Collection Hotel Shanghai

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

Hotel Amenities

Property Features

HUALUXE Shanghai Twelve at Hengshan features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

A business center is on site at this 5-star property. This Art Deco hotel also offers spa services, a terrace, and tour/ticket assistance.

HUALUXE Shanghai Twelve at Hengshan has designated areas for smoking.

  • Express check-in
  • Bar/lounge
  • Elevator
  • Indoor pool
  • 24-hour front desk
  • Conference space
  • Business center
  • Spa treatment room(s)
  • Express check-out
  • Tours/ticket assistance
  • Year Built - 2012
  • Dry cleaning/laundry service
  • Free WiFi
  • Health club
  • Free wired Internet
  • Babysitting or childcare (surcharge)
  • Spa services on site
  • Terrace
  • Luggage storage
  • Hair salon
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Concierge services
  • Designated smoking areas
  • Ballroom
  • Laundry facilities
  • Total number of rooms - 169
  • Number of floors - 6
  • Number of buildings/towers - 1
  • Wedding services
  • Garden
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Room Amenities

HUALUXE Shanghai Twelve at Hengshan offers 169 air-conditioned accommodations with iPod docking stations and espresso makers. LED televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Shanghai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Free newspaper
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • In-room safe
  • Espresso maker
  • Room service (24 hours)
  • Desk
  • Free bottled water
  • Slippers
  • Separate bathtub and shower
  • Free WiFi
  • iPod docking station
  • Rainfall showerhead
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • LED TV
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Linens provided
  • Number of bathrooms - 1
  • Laptop-friendly workspace
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Food & Drink

12 Hengshan - Onsite restaurant.

Tops and Terrace - This restaurant specializes in fusion cuisine.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Hydrotherapy treatments
  • Massages
  • Prenatal massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Hotel Reviews

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