6/10 Okay
Patricia
Traveled with family
Aug 19, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1. Room Setup Mismatch
We booked a family room for three adults, but upon arrival, the room was arranged for two adults and one child. The amenities provided—such as child-sized slippers, child camping setup, only two sets of towels, and bottles of water—did not match our booking. This was disappointing and inconvenient.
2. Registration Confusion
After entering the room, a female receptionist informed us that my husband was not registered, despite the fact that we had submitted three China Entry Cards at check-in. This caused unnecessary confusion and seems to have stemmed from an oversight by the male receptionist who initially handled our check-in.
3. Noise Disturbance from Connecting Room
On the second morning at 7:10 AM, we were abruptly awakened by loud banging on the connecting door from children in the adjacent room. We reported this to the Front Office, and although staff attempted to rang their door bell, they did not respond. This kind of disturbance is unacceptable, and we strongly recommend that guests be advised against staying in connecting rooms unless absolutely necessary.
Despite of that, the room was comfortable and clean, breakfast area not large but cozy and pleasant. Special thanks to Jacky at the Front Desk and another helpful male staff member whose assistance throughout our disturbance.
Patricia
Stayed 2 nights in Aug 2025
