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Shallowater Vacation Packages

This was the worse place to stay at from the towels, to remote control for the tv and our second night staying there I seen a rat come out of the bottom of my daughters bed. So disgusting I felt homeless and unforgettable time I will never book here again. I dont know how this place stays open. Service horrible, place is trashy unless, I don’t know what I was thinking of booking this place. Please stay away from this location.

Our room was dirty, there was a booger on the fabric wrapped around the bed frame where the mattress sat on, the floor wasn’t vacuumed, the bathroom faucet needed to be repaired and the shower curtain was dirty, and our TV didn’t work. My sister had the room next to ours and she saw roaches while she was in bed watching TV. She went down to talk to the person who was at the desk and they said they couldn’t do anything, she would need to call the manager the next day. He gave her the wrong phone number. We looked up the number and when she called to talk to the manager, they hung up on her. She called back several times and no one answered so she left a message. No one called her so she’ll be reaching out to corporate. We had to drive 35 minutes away at 1:00 am to stay at another hotel. Do not stay here!

The bathroom was not cleaned amd restock properly. The body soap dispenser was empty, the toilet had feces residue on the bottom of the toilet bowl, grime on the toilet seat, hair in the sink and the floor had white flakes of an unknown substance with dust/dirt. The deadbolt lock would not engage without me pushing and wiggling the door. The staff was great.

This was one of the most disgusting properties I have ever stayed in. Let’s just say I came home immediate and washed every thing that was ever in that room including actual pillows. The carpets were torn and disgusting, the bed was covered in dirty linens, the bathtub and shower was disgusting and we had to wear socks at all times. We could not use the fold out sofa because of the condition of the mattress. This place should not be open.