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Best Western Shaftesbury The Royal Chase Hotel

3.0 star property

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Photo gallery for Best Western Shaftesbury The Royal Chase Hotel

Indoor pool
Dinner served, British cuisine
Fireplace
Property grounds
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
Royal Chase Roundabout, Shaftesbury, England, SP7 8DB
  • Gold Hill Museum
    ‪16 min walk‬
  • Shaftesbury Abbey Museum and Garden
    ‪18 min walk‬
  • Longleat Safari and Adventure Park
    ‪31 min drive‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪57 min drive‬

Room options

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Comfort Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Comfort Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Twin Bed, Non Smoking

Comfort Room, 1 Twin Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Comfort Room, 1 Twin Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

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About this property

Best Western Shaftesbury The Royal Chase Hotel

3-star Shaftesbury hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, 24-hour room service, and conference space.
Best Western Shaftesbury The Royal Chase Hotel offers 32 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.
Best Western Shaftesbury The Royal Chase Hotel features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 3875 square feet (360 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and a garden. Complimentary self parking is available on site.

Best Western Shaftesbury The Royal Chase Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Byzant - This restaurant specializes in British cuisine and serves dinner only.
24-hour room service is available.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: GBP 13.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Byzant

Things to do

  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 3,875 square feet of conference space
  • 6 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed: New Year's Eve and New Year's Day.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 13.50 per person
  • Pool fee: GBP 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 9:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Royal Chase Hotel Shaftesbury
Shaftesbury The Royal Chase
Best Western Royal Chase Shaftesbury
Best Western Shaftesbury The Royal Chase Hotel Hotel
Best Western Shaftesbury
BEST WESTERN The Royal Chase Hotel Shaftesbury, Dorset
Best Western Shaftesbury The Royal Chase Hotel Shaftesbury
Best Western Shaftesbury The Royal Chase Hotel Hotel Shaftesbury

Best Western Shaftesbury The Royal Chase Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 160 out of 463 reviews
Rating 8 - Good. 186 out of 463 reviews
Rating 6 - Okay. 74 out of 463 reviews
Rating 4 - Poor. 30 out of 463 reviews
Rating 2 - Terrible. 13 out of 463 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

michael

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Room was dated. Woken at 5.40am by refuse truck emptying bins. At 7.30am fresh laundry was delivered to the hotel via fire escape next to my room. The bags were dropped loudly on the floor and against the wall of my room. When I looked outside the door there were approximately 12 large laundry bags piled up each side of my bedroom door. When I asked the cleaning staff later I was told this was the usual practice. I will be requesting a refund from the hotel.
Laundry bags piled outside my room.
Stayed 1 night in Feb 2025

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
The room, large and clean with comfortable bed, nice clean bathroom. Staff were really friendly and helpful. Food was good, breakfast cooked to order and lots of choice. The location of the Hotel is great for Shaftesbury town, a 12 minute walk takes you to the centre. We really liked it. We didn’t use the pool but it looks nice, although it seemed to be constantly used by locals mainly. Overall very happy
Stayed 3 nights in Jan 2025

6/10 Okay

Steven

Business traveler
Liked: Staff & service

Dissapointed

Was given a twin room despite booking a double room. I wouldn't normally be bothered but this was the second time this week this happened in different hotels. The single bed was uncomfortable and the pillows were awful. The room was spacious and warm but dated and there were signs of dust on the lamps etc so cleaning wasn't very good. Bathroom looked like it had recently been updated and was fine although when you stepped in the shower it felt like you might go through the tray! Food was good in the restarant though. Limited choice but it was actually quite good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, pleasant atmosphere
Stayed 2 nights in Jan 2025

8/10 Good

Tracey

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Nice place and nice rooms but the room needed a proper clean
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK for one night

Lovely large room and bed. We slept well. Good shower too. Dinner was OK, breakfast a little expensive and not so good
Stayed 1 night in Jan 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable

Stayed 1 night in Jan 2025

8/10 Good

John

Stayed 2 nights in Jan 2025

6/10 Okay

Steven

Stayed 1 night in Oct 2024

10/10 Excellent

Nicola

Traveled with family
Liked: Amenities
Comfort, nice staff and surroundings.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities
Very good quality
Stayed 1 night in Jan 2025

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service
The reception staff were lovely. The man who welcomed us on arrival was particularly helpful and cheerful. The lady on reception was very helpful too…especially dealing with a slightly awkward situation with a man who thought he had left belongings in our room! The hotel itself is a bit ‘tired’ and could do with a bit of an upgrade. But, saying that, our room was clean and tidy and the king size bed was very comfortable in the ‘double room’ we booked. We used the swimming pool and sauna which was an added bonus. Again, the area was a bit ‘tired’ but we enjoyed it. We decided to use the shower in our room as the ones in the changing rooms smelt a bit. The food from the restaurant we had was particularly nice and so was the cooked breakfast. There was a really good choice. Overall, we enjoyed our stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

BERYL ANN

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location perfect for visiting our Son & family for Christmas, which is10 minutes walk away.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stay in Shaftesbury

View from room 22 was over front with car park and then fairly busy road. Staff were courteous and helpful. Pool was lovely albeit kidney shaped. Parking was plentiful and had 2 disabled places much to our relief beside front entrance. No lift and steep stairs to first floor. Breakfast was plentiful and of great variety. Would stay again. Only problem was an alarm on next door room going off at 5.30am for 20 minutes. Apparently guest had left it minutely ajar. Tried phoning reception ONLY ansaphone not good enough when states reception open 24/7 and we were not sure what to do. Thankfully guest returned after 20 minutes and closed door.
Stayed 2 nights in Dec 2024

6/10 Okay

Joseph

Everything in the hotel took me back to my younger days and set us off a reminiscing about the 1990's. There are some nods to the 21st century but luckily they don't get in the way. The only downside is that the bathroom could have used some black mould remover in places. If you're looking for a class of 1997 reunion venue I would highly recommend this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Diane

Stayed 2 nights in Dec 2024

8/10 Good

Margaret

Pleasant staff. Room warm. Bed comfortable and clean. Furnishings very tired and dated.
Stayed 1 night in Dec 2024

8/10 Good

Roger

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Dec 2024

6/10 Okay

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a beautiful hotel but it just felt a little underwhelming.
Stayed 1 night in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed that there was a charge for pool and sauna each day - we didn’t use it
Stayed 2 nights in Nov 2024

6/10 Okay

Robert

Stayed 2 nights in Oct 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no lift
Stayed 1 night in Nov 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel, with good parking and friendly staff. Breakfast is great and the benefit of the swimming pool was great.
Stayed 1 night in Oct 2024

6/10 Okay

Grant

Business traveler
Liked: Cleanliness, room comfort
The hotel was a little tired but clean, comfy bed and good shower so key point were catered for. Also a good selection and quality breakfast The hotel desperately needs some illumination outside, it looks closed from the main road and the inroad and carparks are not lit at all, it must loose trade because of this if it wasn't for the satnav I would of passed it several times before seeing it.
Stayed 1 night in Oct 2024