2/10 Terrible
Amber
Traveled with group
Apr 2, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK HERE.
When walking to our unit, a woman staying here was outside and told us to be safe because the night prior someone was banging on her door in the middle of the night for 20 minutes and she called the cops. We then walked into our unit and was about to type the code into our outside bathroom when someone opened the door to our bedroom and then shut it quickly. After walking downstairs, the person left our room on the 2nd floor, walked up to the 3rd floor and went into a different unit. After calling management, she said she would look into it and that housekeeping was not there. At this point we did not feel safe and left the apartment complex and waited in our vehicle. We ended up booking a different place that night since she said they would look at the security cameras and contact us the next day and talk about a refund after I told her we did not feel safe. After the multiple back and forth attempts to contact that night and into the next day, we ended up not getting any kind of refund for the 2 nights we booked. They have a strict non refundable policy and claimed the security cameras did not show anything even though we did not personally see cameras in the hallway where we were at to show proof.They offered a change of code to the door the next day after we already had booked and stayed at a different hotel. Long story short, they will not back you up if you don’t feel safe. They just want their money.
Amber
Stayed 2 nights in Mar 2025