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Santoy Hanover Vacation Packages

All staff were professional, courteous and friendly. They all went out of their way to grant your requests. The ambience is very nice. The electrical outlets on the patio didn't always work. Had to be creative in getting plugs to stay in. They also need to upgrade from 110v to 220v. Just kidding, but they should have something for travelers from Europe. Internet service was pretty good. Everyone in my group were pleased and would return. The tour setup for us by the manager was fun!!!! Good people, fantastic accommodations. Recommended...

The beach, the sunset, the staff, and even the driver are reasons that this will be my new spot for my Jamaica trips. The good is okay, but as long as I get my oxtail and salt fish and ackee fix I'm a happy woman! I was concerned about the beach being across the street, but it really wasn't an issue or bother. I 100% recommend if you are looking for a quiet safe space to detox from the world and unwind.

It had roaches when we tried to check in they would not let us get one of the rooms made us book another room

We enjoyed our stay, but had a bad experience with management and how they dealt with a dangerous situation.

The resort itself was beautiful, and the food and drinks were absolutely amazing. There was a great variety, everything was flavorful, and the property was well-maintained and enjoyable. Unfortunately, the biggest disappointment was the level of guest service. The staff often lacked attentiveness, and there were several times when we felt overlooked or had to go out of our way to get assistance. For a resort of this quality, I expected the service to match the beautiful property and excellent food and drinks. Overall, we had a good stay and really enjoyed the resort itself, but the staff’s lack of attention to guests definitely took away from the experience. With better training and more attentive service, this resort could be exceptional.

Totally enjoyed our stay at Retreat Plantation, home away from home , excellent management, Robin and his housekeepers we're L extremely pleasant. We would definitely go again!