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Santa Cruz Vacation Packages

The workers at this resort will make sure your stay is perfect, beautiful place all around.

All staff were professional, courteous and friendly. They all went out of their way to grant your requests. The ambience is very nice. The electrical outlets on the patio didn't always work. Had to be creative in getting plugs to stay in. They also need to upgrade from 110v to 220v. Just kidding, but they should have something for travelers from Europe. Internet service was pretty good. Everyone in my group were pleased and would return. The tour setup for us by the manager was fun!!!! Good people, fantastic accommodations. Recommended...

Clean and family friendly

The rooms are beautiful! I’m in the O’Club. Tons of activities to do. However, the customer service is terrible. The internet has been out 3 of the 4 days I’ve been here, there are rolling blackouts so I wake up hot and sweating in the middle of the night. Everytime I order food at a restaurant, they’re always out of something. I’ve been trying to speak to a manager for the last 3 days and no one is responding. We’re here for a wedding, and they even messed that up. The sound was terrible and they were more concerned with getting out than supporting us. I was thinking about doing my bachelorette trip here, but absolutely not. Please don’t let the looks and the newness fool you, they definitely need to get it together.

Very impressive and well kept property in a quiet gated community. We did not have a car, so organizing transportation was challenging, but the grocery store is only a 20 minute walk away (for those who enjoy walking). I did not rate it 5 stars because it was difficult to communicate with the property managers in advance. They finally contacted me the day before check in, and it was not obvious that I needed to pay a balance and deposit in cash US dollars upon arrival (most places accept credit card). We worked it out, but it did add a layer of unnecessary stress - they could have simply sent a message with the balance and instructions after booking so that travellers could be better prepared.

The description of the property was not at all accurate. The pool was big but was not at all a ”resort pool”. The dishwasher didn’t work, showers didn’t work properly, AC couldn’t keep up with the heat. It wasn’t close to anything. Nothing. No coffee maker or ice maker. Literally 4 plates. It was not well appointed. It was really disappointing.