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Santa Barbara de Casa Vacation Packages

Service was great. They were very response and addressed our concerns. But the property is more 3 stars than 4. We had two small beds together in one room. My wife’s bed was slipping from the end so 20-30 pct was unusable and mattress should be replaced. Bathroom also had duct tape on the ceiling and the shower is barely 2 feet wide. I couldn’t shower without hitting my hand somewhere. Location is great but I wouldn’t stay here again. Would look for an actual 4 star hotel.

Excellent staff!!! Service second to none. Bar staff and reception staff were fantastic. Nothing was too much trouble. The room size and view was amazing. However, the TV had a line on it and the toilet basin had a crack. Coffee and milk quality was poor (not what you expect on a 5 star hotel). The hotel common areas had a mixed feeling… the bar furniture, the garden adjacent to it and the restaurant were great. Well designed and pleasant. However, the pool area had a rickety decking (not fit for a 5 star hotel), also the indoor swimming pool was poorly designed as you had to go all around to find chairs (no access to one side), the 2 jacuzzi adjacent to the pool were ok ish but not really great. The location on the Alvor beach was great.

Très bel hôtel ayant conservé son cachet. Le personnel de l’hôtel était très serviable. Un buffet déjeuner très généreux. Nous avons adoré ! Vaut le détour

Loved it ! The staff were amazing nothing was too much trouble , catered for families ! Will be returning

The beds should be changed for more comfort. If your guests don’t have a good night sleep they will not be happy.

Villa was moldy but tolerable for the weekend. Sheets had stains. Housekeeping didn't do much. Breakfast left much to be desired. Check-in was empty when we arrived and no staff was able to tell us where to go to check in or when the desk would be staffed. They don't answer the phone. I requested late check out which was accepted and I put do not disturb on the door. Housekeeping still barged in and woke us up and was annoyed we hadn't left. Overall it could've been worse.