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San Martin Sarroca Vacation Packages

Slightly underwhelmed with the hotel. Would advise sing more on par with a low 3 star hotel not the 4 advertised. Staff very friendly and helpful. Cleaning was sufficient and frequent. Biggest disappointment was the standard of room. Very small narrow room, small tv with only one English Channel (Sky News). Bathroom not the greatest and low pressure hot water. Air con worked but often blew in cigarette smoke so had to keep turned off. Very noisy rooms with paper thin walls. Regularly woken up in the early hours to roudy drunken guests. On the whole adequate if visiting the city and not planning on spending any time in the hotel other than sleeping. Great location wise but if like us you want a siesta or some down time in the room, this hotel is not really for you. To reiterate, staff really friendly and the highlight of the stay.

El departamento esta bastante bien. Lamentablemente en el anuncio dicen que tiene 2 banios pero la informacion es incorrecta pues unicamente hay un banio.

My recent stay was a complete nightmare. This property does not meet basic hospitality standards, let alone 4-star quality. - Dangerous Lift: We stayed on the top floor (4th floor). Every time the lift reached the top, it jerked violently—it felt terrifyingly unsafe, as if the cable was about to break. - Missing Amenities: No kettle, coffee, or tea-making facilities in the room. - Cleanliness: After a late flight check-in, the pillows smelled dirty and unwashed. Housekeeping did replace them the next morning after we complained. - Language Barrier: Outside of reception, staff (including cleaners) spoke zero English, making basic communication impossible. Shocking Customer Service: - Water Policy & Rude Reception: We made two consecutive 2-night bookings and kept the same room. When asking for bottled water for the second booking, the receptionist flatly refused, saying Expedia bookings don't get water. When I noted we got two bottles initially, she shrugged and condescendingly said, "Well, lucky you." - Unprofessional Conduct: When I asked for a manager, both receptionists literally laughed in my face, said the manager was on vacation, and started mocking me in Spanish as I walked away. - Hostile Vibe: I watched staff reprimand another guest for drinking a second glass of water from the lobby dispenser, telling them in a rude tone, "You're only allowed one." Avoid this hotel. The staff are hostile, basic amenities are absent, and the lift is a safety hazard.

Excellent