See all properties

Hilton Garden Inn San Jose Airport City Mall

3.5 star property

Choose dates to view prices

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

A pool area with lounge chairs and umbrellas, a bar, and a 'City Mall' sign.
Property video
A modern bar area with wicker chairs, a bar counter, and shelves with bottles.
A hotel room with a large window, a bed, a desk, and a chair.
A modern interior with a reception desk, seating area, and a partition with vertical slats.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
The current price is $129
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan Santamaría Park
    ‪17 min walk‬
  • Place, Plaza Real Alajuela
    ‪19 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪16 min walk‬

Room options

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Room, 2 Double Beds

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Mountain View

A hotel room with two beds, a desk, and a chair. There are large windows offering a view of mountains and greenery.

Room, 2 Double Beds, Mountain View

7.2 out of 10
Good
(10 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 1 Bedroom

A bedroom with a large bed, a round table, and a view of a green landscape through large windows.

Classic Room, 1 Bedroom

7.0 out of 10
Good
(8 reviews)
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Basic Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, and a large window with curtains.

Basic Room, 1 Queen Bed

9.0 out of 10
Wonderful
(45 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Basic Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a desk, a chair, and a view of the mountains.

Basic Room, 1 Queen Bed, Mountain View

9.0 out of 10
Wonderful
(18 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Roll-In Shower)

A hotel room with a bed, a desk, a chair, a small ottoman, and a large window with curtains.

Room, 1 King Bed (Roll-In Shower)

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Roll-In Shower)

A hotel room with a large window, a bed, a desk, and a chair.

Room, 1 King Bed (Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Queen Room with Mountain View

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

2 Double Beds Mountain View

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Similar properties

Free daily buffet breakfast
Hampton by Hilton San Jose Airport
Cacique
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, 2,652 reviews
Hampton by Hilton San Jose Airport

About this property

Hilton Garden Inn San Jose Airport City Mall

3.5-star Alajuela hotel with 1 restaurants, connected to a shopping center
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite. Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hilton Garden Inn San Jose Airport City Mall features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of 6 meeting rooms and coworking spaces. Event facilities measuring 2054 square feet (191 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests at scheduled times. Complimentary self parking is available on site, along with a car charging station.

Hilton Garden Inn San Jose Airport City Mall is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1404 out of 2026 reviews
Rating 8 - Good. 336 out of 2026 reviews
Rating 6 - Okay. 140 out of 2026 reviews
Rating 4 - Poor. 82 out of 2026 reviews
Rating 2 - Terrible. 64 out of 2026 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay with friendly staff and great food in the restaurant.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the airport with an easy shuttle. Good food on site with pool. Right next to the city mall for additional dinning
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location with the mall attached and shuttle to the airport! Clean, comfy rooms
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great Shopping nearby. Great views.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, helpful staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very nice and we enjoyed our stay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
A decent hotel for a quick night whilst travelling
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities
Great staff, beautiful rooms, great food, great stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Lexer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stacey

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay and close to the airport
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is comfortable, the staff ead helpful. A great place to stay after your arrival or before your departure.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, pool area was great, few steps away from the mall was perfect, short drive to the airport maleneaely morning flight better
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and it’s a great location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Pauleen Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and beds.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Per

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained hotel. Very clean with all the amenities plus a huge Mall and Casino adjacent. A very nice breakfast with lots of variety.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, only minutes away from the airport. Hotel room was very clean and well maintained
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Erin

Liked: Staff & service, amenities, property conditions & facilities
Convenient place to stay for the airport.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room has an incredible view! It was clean and everything worked. The restaurant staff was friendly and the food was good.
Stayed 1 night in May 2026
Verified review

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop to stay the night before we left to go home. Very close to the airport with a shuttle service. Pool and room were nice and clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Freya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable, great shuttle for the airport. Right next to the mall, so great for shopping /restaurants.
Stayed 1 night in Mar 2026