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Hotel Rocaval

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Rocaval

Junior Room, 1 King Bed | View from room
Building design
Design Bungalow, Multiple Beds | Private kitchen
Design Bungalow, Multiple Beds | Living area | 42-inch flat-screen TV with cable channels, TV
Design Bungalow, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Parking included
  • Breakfast available
  • Laundry
$52
includes taxes & fees
Dec 5 - Dec 6

Explore the area

View in a map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264
  • Place, Grutas de San Cristóbal
    ‪3 min walk‬
  • Place, Huitepec Ecological Reserve
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪3 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪77 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Living area | 42-inch flat-screen TV with cable channels, TV

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Bungalow, Multiple Beds

Design Bungalow, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Design Bungalow, Multiple Beds

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Junior Room, 1 King Bed

Junior Room, 1 King Bed | View from room

Junior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Rocaval

4-star San Cristóbal de las Casas hotel close to San Cristóbal de las Casas Cathedral
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
Hotel Rocaval offers 95 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces.

Wireless Internet access is complimentary. Event facilities measuring 1270 square feet (118 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. For a surcharge, an airport shuttle (available on request) is offered to guests. Complimentary uncovered self parking is available on site.

Hotel Rocaval is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Coreano Contem. Teddy´s - This theme restaurant specializes in Asian cuisine.
Barra café especialidad - Onsite lobby lounge. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barra café especialidad
  • Coreano Contem. Teddy´s

Things to do

  • Gym
  • Shopping mall

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (1,270 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Hotel Rocaval Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 114 out of 190 reviews
Rating 8 - Good. 43 out of 190 reviews
Rating 6 - Okay. 17 out of 190 reviews
Rating 4 - Poor. 6 out of 190 reviews
Rating 2 - Terrible. 10 out of 190 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

María Fernanda

Stayed 1 night in Aug 2025

10/10 Excellent

chantel

Liked: Cleanliness, amenities, property conditions & facilities
Super pretty room! Wish we had stayed for more than one night
Stayed 1 night in Jun 2025

10/10 Excellent

Ana karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Miroslava

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jorge A

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Luis Eduardo

Stayed 1 night in Dec 2024

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

MARBELLA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiencia

Todo muy bien un excelente lugar
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy hermoso, la gente muy amable! y la ubicación genial! la vista que tiene está hermosa!
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge Alberto

Stayed 1 night in Aug 2024

10/10 Excellent

JOSSIE ALEJANDRA

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Barry S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

8/10 Good

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
Stayed 1 night in Dec 2023

4/10 Poor

Wonseak

Stayed 1 night in Jan 2022

8/10 Good

Karla Diaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is comfortable. Restaurant and breakfast place is nice and not expensive at all. We went for a wedding in the same propertyand lightning in the room was too low as well as it doesnt have a full body mirror. Staff is nice and acomodating
Stayed 2 nights in Oct 2021

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

2/10 Terrible

Jonathon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Apr 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel. You are better off spending an extra $30 per night and staying across the street at the Hotel Villa Mercedes. Rocaval only has cold water in their sinks. Their thermostats don't work. No food or room service at the property. All of these things were mentioned at the front desk. People were walking around without masks, and no temperature checks during pandemic. Just a bad hotel to avoid. Not be baited by the low cost.
Stayed 1 night in Jan 2021

10/10 Excellent

SAÚL

Stayed 2 nights in Aug 2025