"Exceptional Experience, Stunning Location!
This hotel exceeded my expectations in every way. We were greeted by the proprietor and his concierge (by name) when we arrived late after a long drive from Campeche. There was no paperwork hassle, and staff parked our car for us. Unlike other hotels, the Concierge, Gustavo, was amazing. He offered us a complimentary drink, walked us through the property, and as we walked to our room gave us all of the information necessary leaving us to relax with every question answered. It felt like a true welcome rather than a check-in at a front lobby desk. What stands out about this hotel is not only that it is an Oasis in the jungle setting, but the high quality in service, food, drinks, and the personal involvement of the proprietor.
The room was heaven; absolutely beautiful, pristine, and comfortable. My husband and I wanted a romantic getaway as we always do family holidays with our children, and we could not have picked a better place. We were able to receive room service for drinks and meals, sleep better than ever, and enjoy our room in the solidarity of nature in this Oasis. When we needed anything, all we had to do was call reception.
We were impressed by the menu. The food was very gourmet, making it possible for us to not have to leave and find restaurants. Another plus, was that it is an eco-friendly hotel.
Thank you so much to the Proprietor, Raphael, and his staff for this lovely experience; It was everything were hoping for and more. We can't wait to return!
Traveller from Fairfax, California USA