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El hotel tiene aspectos positivos: buen desayuno, cama amplia, colchón y almohadas cómodos, ascensor y personal de trato correcto. Mi experiencia, sin embargo, quedó empañada por una situación que podría haberse evitado con una simple respuesta. En febrero solicité la habitación 105, elección que tenía para mí un significado especial porque celebraría allí mi cumpleaños. Nunca recibí respuesta. Al llegar, la habitación no estaba disponible y recibí sucesivas explicaciones contradictorias. Si me hubieran respondido oportunamente, habría podido modificar mi reserva para acceder a ella. Finalmente, tras insistir y gestionar el reclamo a través de Expedia, el hotel bonificó el desayuno. Es un establecimiento confortable, pero la comunicación con el huésped y, especialmente, la manera de gestionar un reclamo legítimo son aspectos que deberían mejorar.

STAY HERE! You will not regret it. I’m visiting from the United States and hopped from Madrid to Pamplona to Zaragoza and Barcelona and this place has by far been the best one yet. Due to pretty much everything. 1st, The Location is next to everything and within walking distance, the neighborhood is very safe. Second, they take pride in their hotel appearance and cleanliness. The staff is very respectful and accommodating. The rooftop view is amazing and it’s really hot right now so the pool was a lifesaver! Now for the very best part, AC it felt soooo good in our room. I could cool Off very fast and slept like a baby because I wasn’t sweating or sticking to the blankets , especially with the heat wave we are all experiencing in the world. It Seriously made it hard to not want to leave the hotel because of how nice it is. So far Zaragoza which was a last minute choice to go see was the best choice because it is a beautiful city and staying at this hotel. I can’t say enough good things about this place.

In general is ok, but they have some silly rules like the swimming pool opening at 11:00 and clise at 20:00. The breakfast is quite basic, most of the salami and meat products looks oxidated. I asked them to have a late checkout and they charge 20€ per each extra hour and they could not even extend themself, they asked me to contact the booking agency to extend to late checkout. Overall just ok, swimming pool on the top roof, average service, rooms are clean ish, some dirty walls, especially in the bathroom (separate toilet cubical with sing outside... yaaacks) which is pretty disgusting. Parking is not included, you have to park in the multistory parking under the hotel and you will pay 23€/day in reception or 27€ downstairs.

Staff very polite and nice. The beds and pillows could be better

Very good value hotel in a central location. Breakfast good too.

La habitacion tenia el lavamanis roto despues de esperar tuve que solicitar una nueva habitacion, y la nueva habitacion tenia la mesa rota tambien.La maquina de jugo solo tenia agua nunca jugo .La maquina para comprar cosas solo en monedas.El frente la puerta de la habitacion sucio y con basura tuve pedir que lo limpiaran. Ni fue una buena esperiencia para mis vacaciones,no regreso mas a ese hotel

Correcto

Aa always it was the amazing reception staff who made my stay at the hotel so special.Thank you again you were fantastic!