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The room was quite dirty and there was food/garbage on the floor when we arrived. We also had no towels at all in the room, and our air conditioning unit flickered blue lighting form inside the vent the entire stay. The staff wasn't very helpful, our first night we arrived, tried to call from our room but the phone didn't work, we used our cell to call and ask for towels/phone fixed, they never came. Had to ask for towels again the next day. We didn't have the balcony view like we were supposed to have, and the coffee creamer in the room curdled when we put it in the coffee. In the lobby they removed the creamer fridge right in front of us and said they're not doing that anymore and gave more little creamer packs that curdled. The bonfire pits weren't on and when we asked about them, they said no, it was too late to turn them on. The parking is insane there if you don't use valet, very uphill, and there's no elevator l, have to carry your bags up and down the stairs. We drove 9 hours each way to go stay there, it was quite disappointing.

This used to be my favorite place to stay while visiting Nyack, which I do

Check-in was confusing and poorly organized, which made the start of the stay frustrating. The room itself was fine and comfortable, but the photos on the website were misleading and didn’t match what we saw in person. Overall, an okay room but not the experience we expected.