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The Spa Hotel

4.0 star property

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Photo gallery for The Spa Hotel

Terrace/patio
Lobby
Indulgent Room | In-room safe, desk, laptop workspace, iron/ironing board
Indoor pool, open 6:30 AM to 9:00 PM, sun loungers
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
$179
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Mount Ephraim, Royal Tunbridge Wells, England, TN4 8XJ
  • Place, Tunbridge Wells Golf Club
    ‪3 min walk‬
  • Place, Pantiles
    ‪12 min walk‬
  • Place, Assembly Hall Theater
    ‪18 min walk‬
  • Airport, London (LGW-Gatwick)
    ‪45 min drive‬

Room options

View all photos for Cosy Double

In-room safe, desk, laptop workspace, iron/ironing board

Cosy Double

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, laptop workspace, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Deluxe double room

In-room safe, desk, laptop workspace, iron/ironing board

Cosy Deluxe double room

8.6 out of 10
Excellent
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Solo Traveller

Solo Traveller | In-room safe, desk, laptop workspace, iron/ironing board

Solo Traveller

  • Sleeps 1
  • 1 Twin Bed

View all photos for Cosy Double Room Single Use

In-room safe, desk, laptop workspace, iron/ironing board

Cosy Double Room Single Use

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Cosy Deluxe Double Room Single Use

In-room safe, desk, laptop workspace, iron/ironing board

Cosy Deluxe Double Room Single Use

9.4 out of 10
Exceptional
(12 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Cosy Deluxe Twin Room (Single Use)

Cosy Deluxe Twin Room (Single Use) | In-room safe, desk, laptop workspace, iron/ironing board

Cosy Deluxe Twin Room (Single Use)

  • Sleeps 1
  • 2 Twin Beds

View all photos for Spacious Double Room

Spacious Double Room | In-room safe, desk, laptop workspace, iron/ironing board

Spacious Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Feature Room

Feature Room | In-room safe, desk, laptop workspace, iron/ironing board

Feature Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Indulgent Room

Indulgent Room | In-room safe, desk, laptop workspace, iron/ironing board

Indulgent Room

  • Sleeps 2
  • 1 King Bed

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About this property

The Spa Hotel

4-star Royal Tunbridge Wells hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
The Spa Hotel offers 70 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to an indoor pool, The Spa Hotel provides an outdoor tennis court, a health club, and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This business-friendly hotel also offers spa services, a terrace, and barbecue grills. Complimentary self parking is available on site.

The Spa Hotel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 9:30 AM on weekdays.
The Orangery Restaurant - This restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Orangery Restaurant

Things to do

  • Fitness classes
  • Health club
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 6:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Spa Hotel Royal Tunbridge Wells
Spa Royal Tunbridge Wells
The Spa Hotel Hotel
The Spa Hotel Royal Tunbridge Wells
The Spa Hotel Hotel Royal Tunbridge Wells

Reviews

The Spa Hotel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 581 out of 1010 reviews
Rating 8 - Good. 303 out of 1010 reviews
Rating 6 - Okay. 86 out of 1010 reviews
Rating 4 - Poor. 31 out of 1010 reviews
Rating 2 - Terrible. 9 out of 1010 reviews

Reviews

4/10 Poor

Hannah

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff terrible

Staff were terrible
Stayed 1 night in Aug 2025

6/10 Okay

Hafed, Crawley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel but no dining options near by
Stayed 1 night in Jun 2025

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding food

Food is excellent! I have been dreaming about that pork chop! B
Stayed 1 night in Aug 2025

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Check-in was smooth very relaxing atmosphere, room was comfortable. Dinner experience was okay, could of had some background music. Main course was pricey. Breakfast was good.
Stayed 1 night in Aug 2025

8/10 Good

Andy

Spa Hotel 25 Aug 25

A good hotel. Only items to note would have been dedicated towels in the Spa for guests and consider installation of a swimwear spin dry machine in changing rooms.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful - the spa was lovely

Thoroughly enjoyed my stay at this hotel - was visiting for a wedding and had an incredibly comfortable stay. The spa was a lovely touch and we used it before heading home. I'd say the food was hit or miss. I had some really lovely food and also some very disappointing food. The breakfast in particular was very disappointing.
Stayed 1 night in Aug 2025

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to relax

Lovely stay, dinner great and the gardens amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was quite grand and very comfortable. Staff were friendly and accommodating. I very much enjoyed their thermal spa, pool and gym facilities.
Stayed 3 nights in Aug 2025

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Cleanliness
Bathroom area was lacking the attention to detail regarding cleanliness that you would expect of a hotel of this calibre. The long dark hair o the bathroom floor was the trigger, then whilst sitting on the wc, the crustiness of grime around the base of the shower was a shock and whilst the chrome sink trap was nice the black grime or mould around it has obviously built up over time. I was quite surprised that this grime appears to have been allowed to become so established, it must have taken some time to do so, and alas there are still slight isolated spots that remind you that the floor grouting was once white!
Stayed 2 nights in Aug 2025

8/10 Good

Jan

Liked: Cleanliness, amenities
Great outdoor spa. No decent coffee , machine had broken. Only instant with pots of sterilised milk available
Stayed 1 night in Apr 2025

4/10 Poor

Neil

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
The noise from a generator outside the room meant I didn’t get any sleep
Stayed 1 night in Aug 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Neil

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Maxwell

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So nice they booked it twice

Booked as a treat for my brother, wife and baby. They liked it so much they booked a second night!
Stayed 1 night in Jul 2025

10/10 Excellent

Suraya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the hotel. The breakfast was lovely and the swimming pool was great.
Stayed 1 night in Jul 2025

6/10 Okay

Melissa

Traveled with family
The room was nice but no cell phone charging .
Stayed 1 night in Aug 2025

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Tunbridge Wells Lovely room Breakfast was very good Easy to walk into town
Stayed 1 night in Jul 2025

2/10 Terrible

Jakir

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with the state of the hotel and the attitude from the reception staff. £225 for a single night for this hotel is a rip off. We have been given an attic room which needs to be accessed via various staircases. When requested for a change of room, the reception staff had a blunt No with an excuse “Hotel if fully Booked”. I did not feel this was the case as the footfall was quiet on a busy hour such as dinner time/breakfast. Inside the room we felt claustrophobic and Bathroom was dirt too. The facilities were inadequate and not sure how it is a 4 start hotel. Their swimming pool, gym, steam room are open for public and smelt rotten. I have never felt so ripped off by a hotel ever. Will never visit them again.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Hotel was lovely but the beds are incredibly uncomfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Rosalind

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was spacious but needs refurbishing.. Curtains didnt fit properly and bathroom looking a bit tired.
Stayed 3 nights in Jul 2025

10/10 Excellent

John Philip

Liked: Cleanliness, amenities, property conditions & facilities
We had a really nice stay.
Stayed 2 nights in Jul 2025