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First, this is no a traditional hotel. It’s two floors of a dirty old apartment building. You enter via door code next to several trash cans and walk up two flights of stairs to an elevator to the third floor reception, which is only open 8am-3pm. Staff was helpful providing after hours access via WhatsApp chat. The room was fortunately cleaner and brighter than the stairway and corridor, which stank of cigarette smoke, with modern finishes. However, the air conditioning did not work and since there’s no on-site staff, it was not addressed until the following day. Additionally, the best was among the oldest, least comfortable my wife or I have ever tried to sleep on. Lots of corridor noise throughout the night. We ended up departing after only one night into our three night stay so we could better sleep.

It’s listed as a 4 star property due to lack of gym/pool/onsite restaurants. Everything was 5 star. Spacious and impeccably clean rooms. Plenty of storage spaces. Comfortable bed and linens. Very central location. You can walk everywhere easily. Plenty of restaurants nearby. Also washer and dryer on site. Staffs were amazing. Kind, courteous, professional, and very helpful. Check in was a breeze. They also arranged airport transportation. Highly recommend.

Rebecca, who worked the front desk made the experience Great!

Great renovation of the facilities. Lovely room with private patio. Very well laid out and provisioned. Front desk staff was very helpful and friendly, anticipating needs and offering great help and suggestions. Cleaning staff and room service were exceptional - great service. You can tell when a facility is run well and the staff are happy and motivated - this was a wonderful stay in our visit to Rome. Location was great - near the Opera and great restaurants, walkable to Trevi, Pantheon, and Borghese. Thanks for a great time at your hotel!