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Our stay at the Baymont Inn by Wyndham in Lubbock was disappointing, with numerous issues reflecting poor maintenance, inadequate service, and a concerning lack of attention to basic guest needs. Upon arrival, no employees were present to check us in. We waited approximately 15 minutes alongside several equally frustrated guests. The hotel appeared deserted, and we even searched the property attempting to locate a staff member. Our room was missing a shower curtain, an astonishing oversight for such a basic necessity. Even after notifying staff, I had to request one a second time before it was finally provided. Additional towels were unavailable, one lamp was missing a light bulb, the shower had very weak water pressure, and the television lacked streaming services. The refrigerator was also positioned immediately outside the bathroom door, an arrangement that raised hygiene concerns. The swimming pool was unavailable, and the entire property appeared grubby, dated, and in serious need of renovation. To be fair, the complimentary breakfast was genuinely good and easily the highlight of our stay. Unfortunately, it could not compensate for the numerous shortcomings. Most frustrating was how preventable these issues were. Guests should not have to search for employees, repeatedly request basic bathroom necessities, or encounter so many maintenance deficiencies. Overall, significant improvements are needed.

Our room was dirty, there was a booger on the fabric wrapped around the bed frame where the mattress sat on, the floor wasn’t vacuumed, the bathroom faucet needed to be repaired and the shower curtain was dirty, and our TV didn’t work. My sister had the room next to ours and she saw roaches while she was in bed watching TV. She went down to talk to the person who was at the desk and they said they couldn’t do anything, she would need to call the manager the next day. He gave her the wrong phone number. We looked up the number and when she called to talk to the manager, they hung up on her. She called back several times and no one answered so she left a message. No one called her so she’ll be reaching out to corporate. We had to drive 35 minutes away at 1:00 am to stay at another hotel. Do not stay here!

The bathroom was not cleaned amd restock properly. The body soap dispenser was empty, the toilet had feces residue on the bottom of the toilet bowl, grime on the toilet seat, hair in the sink and the floor had white flakes of an unknown substance with dust/dirt. The deadbolt lock would not engage without me pushing and wiggling the door. The staff was great.

This was one of the most disgusting properties I have ever stayed in. Let’s just say I came home immediate and washed every thing that was ever in that room including actual pillows. The carpets were torn and disgusting, the bed was covered in dirty linens, the bathtub and shower was disgusting and we had to wear socks at all times. We could not use the fold out sofa because of the condition of the mattress. This place should not be open.