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Hotel on Monroe, BW Signature Collection

2.5 star property

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Photo gallery for Hotel on Monroe, BW Signature Collection

Reception
Egyptian cotton sheets, premium bedding, pillowtop beds
Lobby
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Air conditioning
  • Free WiFi
$147
includes taxes & fees
Sep 24 - Sep 25

Explore the area

View in a map
2323 Monroe Avenue, Rochester, NY, 14618
  • Strong
    ‪8 min drive‬
  • University of Rochester
    ‪8 min drive‬
  • Strong Memorial Hospital
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel on Monroe, BW Signature Collection

Hotel in Brighton
This smoke-free hotel features a snack bar/deli, a coffee shop/cafe, and free self parking. WiFi in public areas is free.
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Wired and wireless Internet access is complimentary. Complimentary self parking is available on site. A total renovation of this property was completed in October 2019.

Hotel on Monroe, BW Signature Collection is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1967
  • Renovated entire property - October 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in

Access methods

Access code, private entrance

Pets

Pets allowed for an extra charge of USD 45 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Reviews

Hotel on Monroe, BW Signature Collection Reviews

8.2

Very Good

9.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 179 out of 341 reviews
Rating 8 - Good. 73 out of 341 reviews
Rating 6 - Okay. 45 out of 341 reviews
Rating 4 - Poor. 25 out of 341 reviews
Rating 2 - Terrible. 19 out of 341 reviews

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time at this hotel and it didnt disappoint. perfect hotel if you dont need any of the extra stuff and still want to be close to city. restaurants and shopping close by and right on a bus line or walkable to downtown
Stayed 2 nights in Jun 2025

4/10 Poor

ED

Traveled with family
Check in is via phone app. No front desk. Was remodeled but not new enough. Still looks & smells old. Has desk phone but no dial tone. Could not call for a later check out time. Not worth what I paid for it, compared to other hotels in the area. Not saying which the others are for fear they will sell out when I need to stay there.
Stayed 1 night in Jun 2025

2/10 Terrible

Marcia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Definitely NOT a boutique hotel.

Not a "boutique" hotel as they advertise. I would consider it a nice motel. We called in the AM to confirm the room and was told we had room V and would get an email with instructions. The link we received did not work. Our room was changed to C but we did not get the text with check in instructions until 10PM and there was nobody in the office at 9pm when we got there. Flooring was LVT but felt gritty. Carpet at the entry door would have been nice. No full length mirror. Wardrobe rack was located in bathroom with no closet. No coffee maker or microwave in room. Lighting is super bright and harsh. To turn on the bedside light you have to get out of bed and walk to the back wall. No switch that can be reached from the bed. Both lights go on at once and are very bright. Sink was clogged and would fill up. Only basic TV channels were available thru AppleTV. You had to have an your own account to watch on apps. The bathroom door is a barn door that did not cover the entire doorway and did not seal or lock so from the bed you could hear ALL the bathroom noises. The toilet flushing would wake me up. N Cars parked only a few feet from the room so in the morning when a truck was left running the fumes came in the widow. The A/C heating unit is only a few feet from the bed and VERY LOUD. If you need quit when you sleep bring ear plugs. The second level is only accessible from staircases in the back. Not convient if you have lugga
Clogged sink
Bathroom door offered no privacy or noise barrier
Lack of attention to detail
bedside lights were super bright and you had to get out of bed to turn them on
Stayed 1 night in Jun 2025

6/10 Okay

Olutoyin

Traveled with family
Disliked: Cleanliness
We were only there for one night and the stay was okay. In our unit the toilet seat would not stay up and I also noticed human hair in the bathroom.
Stayed 1 night in Jun 2025

6/10 Okay

Danielle

Stayed 4 nights in Jun 2025

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was everything we needed, no frills, but nice, clean, a great location and the owner and staff were exceptional.
Stayed 1 night in Jun 2025

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness
Check in and out process is a tad strange but what a cool property! Very nice
Stayed 1 night in Jun 2025

10/10 Excellent

Gabriele

Stayed 1 night in Jun 2025

10/10 Excellent

samantha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly nice stay, perfect quiet location but still close to many things. Walkable and drivable. Nice new upgraded amenities.
Stayed 1 night in Jun 2025

10/10 Excellent

Isiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this place! I’ve been to about 25 different hotels in NYS, and NJ within the last year. I’ve been to almost all of the hotels near Rochester NY. This one is by far the best out of all of them. I haven’t experienced uncleanliness, cigarette smoke, or loud noises out of the 3 times I’ve stayed here. I thought for sure I’ll experience at least cigarettes smoke once out of the three times but nope! I absolutely love that!! I hate the smell of cigarettes! Anyway, the rooms are just a tad smaller than most of the places I’ve been, but still by far the best. They send a code to your phone, follow the easy instructions at the illuminated electronic key box to the left of the office door. After you punch in your code, your key box will pop open with your key inside. Pretty cool. You don’t have to talk to anyone, and most importantly you don’t have to waste time standing in line waiting for someone to check you in. It’s a super fast check in. Very convenient!
Stayed 1 night in Jun 2025

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I really wanted to like this property but the check in process and in room entertainment left too much to be desired. Property is centrally located, near food, stores, and easy access to parking and transportation. My preference is to either talk with a person and get my key or have a mobile key option. I didn’t like having to get the key from a lock box that required a link to get to a code to get to the key. Call me old fashioned. Also, it was so confusing to use the TV in the room. It was some type of streaming device with multiple remote controls. As I type this I realize I might have turned into “get off my lawn” guy.
Stayed 1 night in May 2025

10/10 Excellent

Ingrid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, fun decor, very convenient to St John Fisher.
Stayed 1 night in May 2025

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property was clean however very small and the bed was clean.... but uncomfortable.
Stayed 1 night in May 2025

10/10 Excellent

Charles, Rochester

Stayed 1 night in Apr 2025

8/10 Good

Tapan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms & excellent attention to service!
Stayed 2 nights in May 2025

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
owner is friendly and accomodating
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2025

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , simple layout, comfy accommodations . Fair price for the area .
Stayed 1 night in May 2025

10/10 Excellent

Isiah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenience. You don’t even have to talk to anyone. They send you a code that opens a lock box with your room key inside. To check out they send you another code to drop the key off. That’s so dope to me! No interactions with anyone, no fake conversations. Super easy and fast. Again convenient! I absolutely love it. Last time I stayed here I was in room Q and it didn’t have a fridge so I had assumed that all of the rooms didn’t have a fridge. I stayed in room J this time and there was a fridge and a microwave inside. That was a much welcomed surprise!
Stayed 2 nights in May 2025

8/10 Good

Claudette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again. There was no where to hang my towel after showering. The sink made a weird noise when other rooms were using their showers like a back flow sound. Wish the Kuerig coffee was better than Dublin donuts and there were no tissues. Also would have loved a mini fridge. Price was great. Location convenient. Self check in. No staff m.
Stayed 1 night in Apr 2025

8/10 Good

Dennis, Forestdale

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I like the seamless transition to get my keys. I also like the fact that the room seemed very clean when my wife and I arrived. The matress was of good quality. The bathroom door was a barn door and added some great charater to the room. The problems were the following: the television did not work, the outlet near the right side if the bed did not function properly, you could hear conversations with people in the next room, the ved countinued to creak when you moved as you slept. While i understand, " you get what you pay for," my expectations were not met with this overnight stay.
Stayed 1 night in May 2025

10/10 Excellent

Lisa

Stayed 1 night in May 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Sweet hotel with excellent customer service.

This hotel is wonderful! Clean, modern room with easy contactless check-in. The beds and pillows were super comfy and the bathroom was gorgeous (with a heated toilet seat!). Additionally, I left a library book behind and the staff went above and beyond to call me and mail it back. Top notch service. Would definitely stay again.
Stayed 1 night in Apr 2025