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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Lobby
Reception
Breakfast served, American cuisine
Exterior
Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Room service
$130
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪16 min walk‬
  • Place, Tim Hortons Iceplex
    ‪1 min drive‬
  • Place, Marketplace Mall
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Shower)

  • Sleeps 4
  • 2 Queen Beds

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

Guest Room With 2 Double Beds-Non-Smoking

  • Sleeps 4

1 King Bed With Sofabed-Tub-Nonsmoking

  • Sleeps 4

One-Bedroom Junior King Suite

  • Sleeps 6

1 King Bed With Sofabed-Shower

  • Sleeps 5

Room With 2 Queen Beds And Roll-in Shower-Mobility And Hearing Accessible Non-Smoking

  • Sleeps 4

2 Queen Beds-Tub

  • Sleeps 4

Similar properties

Exterior
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 1,002 reviews
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, conference space, and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a shopping center shuttle are complimentary for guests. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 464 out of 1004 reviews
Rating 8 - Good. 220 out of 1004 reviews
Rating 6 - Okay. 133 out of 1004 reviews
Rating 4 - Poor. 94 out of 1004 reviews
Rating 2 - Terrible. 93 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort

Gross and should only be a last resort

The photos are pretty deceptive, this place is an outdated dump. My room was dirty, hair & pubes in the bed & bathroom areas, filthy bathtub… and I wouldn’t feel safe staying here as a woman, because a huge portion if not all the rooms have a “balcony” sliding door that unlocks with a simple sliding lock that barely locks. There also happened to be a ton of construction in the weird humid atrium where the pool & bar are. I don’t know who’d want to spend time down there even if there weren’t construction going on
Stayed 1 night in Aug 2025

10/10 Excellent

Gaetano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Enzo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

SUNIL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
An overall great property! The staff however are not the friendliest, but I definitely will return.
Stayed 1 night in Aug 2025

10/10 Excellent

Wascar

Traveled with family
Liked: Cleanliness, staff & service
The property is in a central location of the area numerous shopping and dining areas
Stayed 2 nights in Aug 2025

4/10 Poor

Talia

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property itself was under construction, one elevator wasn’t working which only left one working elevator, so you had to wait a long time for the elevator…. Which when it did arrive was dirty because of the construction. At 2;30am the ceiling in our room started leaking badly and within minutes the room was flooding.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot Mess

Was not informed that the hotel was under construction until checking in. For the amount we paid for the stay we should have had a fully functioning hotel. Upon arrival there were huge loud industrial fans going, no elevators both were broken, and no functioning bathrooms in the lobby. We were told the elevator is broken and we would have to carry our suitcases up the stairs to get to our room. The next day we were woken up VERY early by construction happening in all the rooms under us. Using hammers, jackhammers, and shaking the walls. Every night there were groups of people outside blocking off parts of the parking lot so people couldn’t park there having parties until 12-1am very loud and clearly drunk. The parking was very limited at the doors where you would enter to use the stairs to get to your room and they were blocking off the whole parking lot. When we were using the pool in the morning we went to the desk asking for towels as they were never replaced only a full basket of dirty towels, we swam for an hour and no one ever came with towels so we had to walk back to our rooms in our bathing suits dripping wet. Upon coming back to the room we found the cleaners had come in which was appreciated accept we had 3 people in our room and they were only giving us 2 shower towels which was extremely frustrating and also found that all of our stuff was packed up so they were touching more than they should have. Beds are very small!! Will not be returning.
Stayed 4 nights in Aug 2025

2/10 Terrible

Sau S

We went to Double Tree. It was under renovation, we were sent to another hotel at night that was 25 minutes away
Stayed 2 nights in Aug 2025

2/10 Terrible

JOSE

Traveled with family

Waist of money

No available room when arrived, gave me one bed instead of double, dirtiest and ugliest room, broken elevators, broken room door Terrible hotel
Stayed 3 nights in Aug 2025

2/10 Terrible

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was under construction. To start off, no rooms were available with our requested configuration of two double beds. Because of this, they gave an upgrade to one of their renovated rooms. The hotel was not ready as the renovated rooms had non functioning door locks, broken doors, and all kinds of other problems. For a fairly large property (I estimate 200 or so rooms/ there was ONE functioning elevator. Additionally, for checkin, there was one person on duty. This was during move in weekend for two nearby universities. They were completely unprepared. We had to wait about 15-20 minutes to register. Then we discovered there was no phone in the room. When attempt to call the front desk using my cell phone, the number was out of order. There was No Way to contact housekeeping except to walk back down to the front desk. When I informed them of the problem , they indicated that that knew about the phone line problem. I wouldn't expect these issues in a budget hotel, but to have this in an upscale hotel is unacceptable.
This is a picture of the non-functional door lock in our renovated room.
Stayed 2 nights in Aug 2025

2/10 Terrible

Diane

Traveled with family

Not impressed.

Check in was ridiculous. No rooms ready on time, and when they finally gave us a room key the room was occupied when we entered! They did remedy it but it was not ok. Elevators out of order when we checked in, and no phone in our room when we finally did get one. Very disappointing.
Stayed 2 nights in Aug 2025

6/10 Okay

Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

So so experience

The gentleman who checked us in was very attentive and professional. The elevator and hallway on the second floor was filthy. Food crumbs and dirt tracked all the way down towards our room 241. The bed was comfortable however the walls were super thin. Whomever had the room next door slept through their alarm, multiple snoozes and a ringing phone. We however did not and were up a little earlier than planned.
Stayed 1 night in Aug 2025

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times and loved it. However, the fire alarm went off and water was down overnight 😒.
Stayed 1 night in Aug 2025

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast hours were not as described
Stayed 3 nights in Aug 2025

8/10 Good

Kathleen

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Alfred

Disliked: Cleanliness, property conditions & facilities

Not impressed

Stayed 1 night in Aug 2025

4/10 Poor

Wan Ting

Disliked: Cleanliness, property conditions & facilities
Hotel currently under renovation: 1. Construction debris/dust visible 2. One elevator out of service, the remaining one is semi-functional (cannot be called up from the upper floors, need to take stairs down to ride the elevator up to your desire floor) 3. The unrenovated rooms are very outdated/worn, wallpapers peeling, banged-up doors
Stayed 2 nights in Aug 2025

2/10 Terrible

Sheila

Stayed 1 night in Jul 2025

8/10 Good

jeff

Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Doubling Down on NOT Staying Here

Steer clear of this hotel! Stayed here 2 years ago on our way to Massachusetts, and it was better then. We stayed here twice in the last 2 weeks to/from a trip out east, and I REALLY wish I canceled that second reservation. The first of our stays was ok, BUT we were in the 4th floor and there was only 1 of 2 elevators working. This was the same case when we stayed here 2 years ago. I don’t think they ever fixed the elevator. Also, I think we stayed in the same exact room as before because the shower drain was still clogged and we had to shower in ankle deep water. The room itself was nice and clean. The second stay a week later, was on the first floor, (surprise, the elevator was still broken), and our room smelled horribly! It smelled like a sweaty sock with fruity perfume. The washable shower curtain smelled dirty like it hadn’t been cleaned in years and made the whole bathroom stink. On the way out in the morning, I think I saw a dead roach in the lobby. I was not asked how my stay was upon checkout. The front desk associate simply said thank you and that was that. I really expected more from DoubleTree. This is my last time staying at one of these hotels.
Stayed 1 night in Aug 2025

6/10 Okay

greg, san leandro

Stayed 1 night in Aug 2025