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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Lobby
Room, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk
Reception
Exterior
Breakfast served, American cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Room service
$130
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Marketplace Mall
    ‪4 min drive‬
  • Place, University of Rochester
    ‪6 min drive‬
  • Place, Rochester Institute of Technology
    ‪9 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard, One King and One Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

Standard, One King and One Sofa Bed

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Non-Smoking, Accessible

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Accessible, Roll In Shower

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Shower)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 1,001 reviews
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, conference space, and concierge services.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a shopping center shuttle are complimentary for guests. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

Reviews

DoubleTree by Hilton Rochester Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 462 out of 1001 reviews
Rating 8 - Good. 221 out of 1001 reviews
Rating 6 - Okay. 133 out of 1001 reviews
Rating 4 - Poor. 94 out of 1001 reviews
Rating 2 - Terrible. 91 out of 1001 reviews

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Alfred

Disliked: Cleanliness, property conditions & facilities

Not impressed

Stayed 1 night in Aug 2025

4/10 Poor

Wan Ting

Disliked: Cleanliness, property conditions & facilities
Hotel currently under renovation: 1. Construction debris/dust visible 2. One elevator out of service, the remaining one is semi-functional (cannot be called up from the upper floors, need to take stairs down to ride the elevator up to your desire floor) 3. The unrenovated rooms are very outdated/worn, wallpapers peeling, banged-up doors
Stayed 2 nights in Aug 2025

2/10 Terrible

Sheila

Stayed 1 night in Jul 2025

8/10 Good

jeff

Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Doubling Down on NOT Staying Here

Steer clear of this hotel! Stayed here 2 years ago on our way to Massachusetts, and it was better then. We stayed here twice in the last 2 weeks to/from a trip out east, and I REALLY wish I canceled that second reservation. The first of our stays was ok, BUT we were in the 4th floor and there was only 1 of 2 elevators working. This was the same case when we stayed here 2 years ago. I don’t think they ever fixed the elevator. Also, I think we stayed in the same exact room as before because the shower drain was still clogged and we had to shower in ankle deep water. The room itself was nice and clean. The second stay a week later, was on the first floor, (surprise, the elevator was still broken), and our room smelled horribly! It smelled like a sweaty sock with fruity perfume. The washable shower curtain smelled dirty like it hadn’t been cleaned in years and made the whole bathroom stink. On the way out in the morning, I think I saw a dead roach in the lobby. I was not asked how my stay was upon checkout. The front desk associate simply said thank you and that was that. I really expected more from DoubleTree. This is my last time staying at one of these hotels.
Stayed 1 night in Aug 2025

6/10 Okay

greg, san leandro

Stayed 1 night in Aug 2025

6/10 Okay

Denton

Liked: Room comfort

GREAT! NEEDS renovation

This hotel has SO MUCH POTENTIAL. I loved it when we first walked in and so many other things. It just needs to be renovated. I feel like once they are finished with there renovation this hotel can easily be one of the best if not THE. The location plus the architecture is really a chefs kiss. The only reason why I rated it the way I did is, you can TELL its old. If hilton comes in and does a complete facelift so many people would easily come here. I really hope corprate would just bite it and just do a complete renvovation. I would go back and would LOVE to through a huge birthday party but I KNOW my quest would complain as they like the likes of something like woodcliff, fountaine bleu etc. BUT THIS! For my hometown with renovations would be such a TIME. GREAT HOTEL, just needs to be updated.
Stayed 2 nights in Aug 2025

2/10 Terrible

Fahmi

Stayed 1 night in Aug 2025

6/10 Okay

Erika

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Lobby was clean
Stayed 1 night in Aug 2025

10/10 Excellent

Francis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aplus
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator was not working properly. Would only go up from lobby, would not come to any floor summoned, had to take the stairs down from the 6th floor every time. Room, lobby, staff, bar and vibes were all nice but the elevator situation really brought the stay down.
Stayed 1 night in Jul 2025

10/10 Excellent

Eloise

Stayed 1 night in Jul 2025

6/10 Okay

Norm

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The people were nice. Overall, it was not as clean as it should have been. The breakfast fruits were terrific, but the pancakes was not. The fitness center was nice.
Stayed 1 night in Jul 2025

4/10 Poor

LeShanna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems like this hotel has been under construction for several years now and have not made it to the rooms yet. I understand the dining and events area is a selling perk. However, the main reason for needing a hotel is for a room to sleep in. The rooms are in dire need of upgrades. It was evident the hallways had not been vacuumed in days. The paint, tub, walls and floors are subpar. The chair had a large rip in it. The wall outlets didn't have covers and some didn't work at all. Most of all the elevator were not fully operational and had to use the stairs from the 5th floor.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Despite on going renovations the place was clean and surprisingly quiet.
Stayed 1 night in Jul 2025

2/10 Terrible

Katrese

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy room, atrocious manager, (you know who you are). We booked a room with a sofa bed. When we were ready to use it, to our horror, we found blood on the bed. We didn’t use the bed and alerted staff in the morning. We also found a brewed coffee cup in the coffee maker. It looked like it had sat there for at least a week. Back to the BLOOD. We alert the manager. She said she would send the head of housekeeping to my room to talk to me, then they would figure out the solution. The manager arrived. I showed her the BLOOD. She offered to switch out the mattress. She proceeded to bring in another mattress. I noticed a LARGER stain on the replacement mattress. Her response, “I made sure it was clean on top.” I told her the resolution was unacceptable and asked what else could be done. The housekeeping manager told me that was the best she could do. I went back to the manager. She was abrasive and unprofessional. She said they would give me the equivalent of a large pizza in points. I told her that I did NOT use points and I did not want any points. I also asked if they would be willing to offer anything off on our stay as we would be there for several nights. The manager told me that we were welcome to LEAVE and she would not offer anything off of the large bill with a BLOODY mattress. My husband looked at a different room with yet a larger stain. He was also told he could LEAVE. STAY AWAY. FILTHY!
Stayed 4 nights in Jul 2025

10/10 Excellent

Julie

Great stay
Stayed 2 nights in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atmosphere, large dining area for breakfast & clean/ comfortable rooms. Will definitely stay here again!
Stayed 1 night in Jul 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Jacqueline

Liked: Staff & service
Overall was a good stay they are under construction so some things wasn’t working
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Hotel under renovation so not in top shape. Rooms on first floor should not be offered. 4th floor was not so bad but I just wasn’t comfortable with renovations going on. Rooms definitely overpriced for condition of hotel. Staff nice enough though.
Stayed 2 nights in Jul 2025

6/10 Okay

Kareen

Traveled with family
Disliked: Cleanliness
hope to get a discount for after the renovation
Stayed 2 nights in Jul 2025