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DoubleTree by Hilton Rochester

Property class: 4

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Photo gallery for DoubleTree by Hilton Rochester

A modern restaurant interior with a bar area, seating arrangements, and a blue accent wall.
A conference room with a round table set for a meeting, surrounded by chairs.
A hotel reception area with a digital screen displaying various hotel services, a coffee station, and a newspaper stand.
An indoor atrium with a patterned floor, large windows, and indoor plants.
A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $139
includes taxes & fees
Oct 25 - Oct 26

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪19 min walk‬
  • Place, Marketplace Mall
    ‪4 min drive‬
  • Place, Rochester Institute of Technology
    ‪9 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Room

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(58 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Mobility Accessible

A hotel room with a bed, bedside table, lamp, chair, and a window with curtains.

Room, 1 King Bed, Mobility Accessible

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed, Jetted Tub

A modern living room with a sofa, two armchairs, a coffee table, a TV, and a flat-screen TV mounted on the wall.

Junior Suite, 1 King Bed, Jetted Tub

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed with Sofa bed (with Shower)

A hotel room with a large bed, a desk, a chair, a small table, a lamp, and a picture on the wall.

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Room, 2 Queen Beds

7.2 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

A hotel room with two beds, a desk, and a chair.

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds (Shower)

A hotel room with two beds, a desk, and a chair.

Room, 2 Queen Beds (Shower)

7.2 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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About this property

DoubleTree by Hilton Rochester

4-star Rochester hotel close to Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, a microwave in a common area, and conference space.
DoubleTree by Hilton Rochester offers 248 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Rochester features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 12480 square feet (1159 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. An area shuttle within 3 miles and a shopping center shuttle are complimentary for guests. Onsite self parking is complimentary.

DoubleTree by Hilton Rochester is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only. Open daily.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 432 out of 1001 reviews
Rating 8 - Good. 195 out of 1001 reviews
Rating 6 - Okay. 161 out of 1001 reviews
Rating 4 - Poor. 109 out of 1001 reviews
Rating 2 - Terrible. 104 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room beautiful place the pool was great the restaurant Bristo was Amazing the drinks were great and the staff super friendly!!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay !
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super helpful and the space has all the amenities needed for a comfortable stay.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic, especially John at the front desk. The bar area is beautiful, and the hotel is centrally located.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, great shower delicious warm cookies.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and secure
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great !! Small complaint , we stayed almost a week and wish they put microwaves in rooms. They had mini fridges.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Good parking,rooms a little old. Nice restaurant
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The breakfast buffet was just ok and it cost $15.00 each.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! Breakfast was top tier and the room was very clean and amenities were all great. Inwill definitely be staying again and highly recommend staying here.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The view from our room wasn’t great but the glorious sunset we watched from the comfort of our bed was so nice! Room was clean and updated, beds were comfy. Stayed one night and checked in late so didn’t get to enjoy the pool but the decor, sitting areas and bar area looked amazing. Will book there again when returning to Rochester.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
The noise from the kids at the pool was unbearable until after 10pm. Then someone pulled the fire alarm around 11pm and woke us up.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Parking was easy and secure. Room was clean and sufficient. My go to place when visiting Rochester.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying. My son wanted to have his bday party w some friends. So it was a perfect spot and decent price for 2 rooms. We were able to check in early as well which worked out perfectly. Pool is always nice, I love the vibe w the trees and plants.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the very best hotels I’ve ever stayed at. The place itself was beautiful, the atriums really set the peaceful vibe. The indoor pool was the real reason we picked this place and it did not disappoint! The staff was beyond welcoming and helpful. This will be our pick every time in Rochester!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience I had was peaceful staff were friendly good with children pool was amazing
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free parking was right in front of the building which was great. The room was phenomenal and the ambiance of the lobby is definitely a must see!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
The location of the hotel was fantastic! Everything is close by. The one issue we had was with the setup of the room. There were no towels, soap, or glasses provided in the room. It looked like it was stripped clean. The front desk did help us out amd provide these things when we went down to speak to them. The AC in the room is also very loud and it runs the whole night.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Everything was wonderful
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very friendly and helpful. We had a minor maintenance issue and it was handled very quickly. Very nice to work with. The Trellis Restaurant and Lounge was very good. Theresa did a great job! All in all it was a great experience.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The hotel is a bit outdated, but it is nice and clean. The swimming pool was a little cold. Breakfast is not included, but there is a $25 fee per room for the basic option, which is not worth it.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful facility, great staff, clean and comfortable room
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely stay! Clean. Comfortable. Just perfect!
Stayed 1 night in Mar 2026