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SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Restaurant
Exterior
Outdoor pool
Lobby
Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk
  • Air conditioning
$81
includes taxes & fees
Nov 18 - Nov 19

Explore the area

View in a map
136 Sheraton Dr, Roanoke Rapids, NC, 27870
  • Place, Royal Palace Theatre
    ‪1 min drive‬
  • Place, Vidant North Hospital
    ‪5 min drive‬
  • Place, Roanoke Canal Museum and Trail
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Roanoke Rapids hotel with free breakfast
Along with a fitness center, this hotel has a business center and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite.
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered. This business-friendly hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Pool access ramp on site
  • Portable shower seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area and litter boxes are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Hotel Roanoke Rapids
Holiday Inn Express Roanoke Rapids
Best Western Roanoke Rapids Hotel
Best Western Roanoke Rapids
SureStay Plus Hotel Best Western Roanoke Rapids
SureStay Plus Best Western Roanoke Rapids
SureStay Best Roanoke Rapids
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 307 out of 1000 reviews
Rating 8 - Good. 238 out of 1000 reviews
Rating 6 - Okay. 181 out of 1000 reviews
Rating 4 - Poor. 116 out of 1000 reviews
Rating 2 - Terrible. 158 out of 1000 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You have to go out for food but plenty of options within a 5-minute drive. Beds are very comfortable. Gym was sufficient. Dumbbells 5-20, then 40 and 45. Would have liked 25, 30, 35. Cardio equipment was outdated. The pool was not available and the door out to the pool was malfunctioning so I couldn’t get back in the hotel via that entrance. All in all, it was a decent place to stop on a long ride south. Very convenient and easy to get to.
Stayed 1 night in Aug 2025

6/10 Okay

Cynthia, Brooklyn

Liked: Staff & service
Disliked: Property conditions & facilities
It smelled of mildew and did not seem outright dirty nor clean. The staff was nice.
Stayed 1 night in Aug 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, however breakfast was lacking.
Stayed 1 night in Aug 2025

8/10 Good

Shannon

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting. Person working the lobby smelled like marijuana. Was placed in a room that was absolutely filthy. Asked to get moved , person at the front desk didnt even care as to why just gave us a new room. New room was just as bad. Bugs, dirt , mouse droppings
Stayed 1 night in Aug 2025

2/10 Terrible

Daniel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire room was musky and smell moldy. The bathtub was dirty, the fridge was leaking, the tiles were chipped and floor was oily. Me and my kids slept with our clothes on and don’t bother getting under the sheets. It was one night then we left early morning. Never again
Stayed 1 night in Aug 2025

2/10 Terrible

Shawn

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To start one of the beds sheets litterally had dirt on them which I needed to change, the ac either had mold or dust or both on them blowing, there was mold inn the room and bathroom, fixtures had rust, the room looked like an inner city institution, NOT a room by a major brand. Id NVER recommend this place to anyone based on this room!
Stayed 1 night in Aug 2025

8/10 Good

esther

Liked: Cleanliness, staff & service, amenities
The property was peaceful.
Stayed 3 nights in Jul 2025

2/10 Terrible

Sarah

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in the receptionist was not friendly at all. Then once getting into our room it smelled of mildew and wet. Sheets on the bed were damp, the room stunk, the floor was slippery like soap was all over it, around the bathroom floor it had black, the bathroom door barely opened and closed. My husband had a bed bug on him and when taking the bug to the front desk the receptionist didn’t see phased at all. We had to ask for a manager 2 times. When he did finally decide to come out of hiding he was very rude and not apologetic at all. He was like well what can I do and we wanted a refund considering we had to immediately leave due to the bed bug. He wrote on a piece of paper that Expedia would have to give the refund. 5 days later and still no refund. We then heard him telling the receptionist to basically not say the manager would be down to talk to customers when there was an issue. He was a coward and he knew the hotel had issues.
Stayed 1 night in Aug 2025

2/10 Terrible

Shawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Subpar

There were bugs in the room and hallways, mold in the bathroom, a musty smell in the room, and a dirty shower. The bed felt moist. The TV didn't work, and the air conditioner made a weird sound. Compared to my previous stay, I was appalled and embarrassed to recommend it to my sister. Eggs and sausage for breakfast were excellent.
Stayed 1 night in Aug 2025

4/10 Poor

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room dirty and over priced

The room was over priced and dirty. The tile floor was dirty. The sheets and towels had stains on them. Dogs were barking. Guest were slamming doors running down the hall ways . Curtains were dirty and had a whole in it. Screws were on the floor in the bathroom. Wasn't worth the price we paid over a hundred dollars for one night.
Whole in the curtain
Stains on curtains
Dirty sheets
Dirty sheets
Stayed 1 night in Aug 2025

10/10 Excellent

Robert, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly welcoming staff. Slightly older hotel, but overall well maintained. Breakfast was generous. I would stay again!
Stayed 1 night in Jul 2025

10/10 Excellent

Hector

Stayed 1 night in Jul 2025

10/10 Excellent

Pedro

Stayed 1 night in Jul 2025

4/10 Poor

Jhoanna

Stayed 1 night in Jul 2025

10/10 Excellent

marjorie a

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Kevin

Stayed 1 night in Jul 2025

10/10 Excellent

Ray, Brentwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. One of the things i didn't like was the bathroom was very small and the sink was outside of the bathroom. The other thing was we was on the first floor and the window was out of the fram and could not be locked. Other then these two things it was a pleasant stay
Stayed 3 nights in Jul 2025

4/10 Poor

Teresa

Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

MARGARET, THOMASTON

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room had a broken a/c and no towels. Second room had a very dirty tub, a broken toilet seat, and a fridge that badly needed defrosting. We took the third room because we were tired of relocating all our bags BUT the tub was only semi cleaner, the fridge still needed defrosting, it was not clean and the blanket on our bed was covered in hairs - I would not stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Clifton

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Lead by Example

Great staff. Hotel management, however, should do a stellar job in cleaning the rooms before assigning the rooms to the maids to clean. This would set the standard/expectation and make accountability easy for management and the cleaning of the rooms fair for the maids. ....Management first!
Stayed 1 night in Jul 2025

6/10 Okay

Marie

Traveled with family
Liked: Staff & service
Overall it was ok. We only stayed 1 evening but we're assigned a room at first that hadn't been cleaned by housekeeping or already belonged to someone else. The staff were pleasant and switched out the room.
Stayed 1 night in Jul 2025

6/10 Okay

William

Stayed 1 night in Jul 2025