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Candlewood Suites Roanoke Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Roanoke Airport by IHG

Exterior
Lobby
Lobby
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Kitchen
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Pet friendly
$102
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
3315 Ordway Drive, Roanoke, VA, 24017
  • Place, Valley View Mall
    ‪2 min drive‬
  • Place, Berglund Center
    ‪6 min drive‬
  • Place, Carilion Roanoke Memorial Hospital
    ‪9 min drive‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪5 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

Desk, free WiFi, bed sheets

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications)

Desk, free WiFi, bed sheets

Studio Suite, 1 King Bed, Accessible (Communications)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible (Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Pet Friendly)

Desk, free WiFi, bed sheets

Studio Suite, 1 King Bed (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Towels

Studio Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed (Roll-In Shower)

Towels

Studio Suite, 1 King Bed (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Pet Friendly)

Desk, free WiFi, bed sheets

Suite, 1 King Bed, Accessible (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, free WiFi, bed sheets

Studio Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

Desk, free WiFi, bed sheets

Studio Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds (Pet Friendly)

Desk, free WiFi, bed sheets

Studio Suite, 2 Queen Beds (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Pet Friendly)

Desk, free WiFi, bed sheets

Suite, 2 Queen Beds, Accessible (Communications, Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 2 Queen Beds, Accessible (Access Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, Multiple Beds

Towels

Studio Suite, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Suite

Desk, free WiFi, bed sheets

Standard Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Twin Bed

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About this property

Candlewood Suites Roanoke Airport by IHG

Hotel in Miller Court/Arrowood
Along with a fitness center, this smoke-free hotel has self parking and a business center. WiFi in public areas is free. Other amenities include laundry facilities and a 24-hour front desk.
Candlewood Suites Roanoke Airport by IHG offers 73 accommodations with coffee/tea makers. Flat-screen televisions are featured in guestrooms. Accommodations all include kitchens.

This Roanoke hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. This hotel offers access to a business center. This Roanoke hotel also offers a fitness center, laundry facilities, and an elevator. Onsite parking is available (surcharge).

Candlewood Suites Roanoke Airport by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 10 for children

Things to do

  • Gym

Family friendly

  • In-room kitchen
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Kitchen

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 5 to 10 for adults, and USD 5 to 10 for children
  • Self parking fee: USD 5.00 per day
  • Pet deposit: USD 75 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Candlewood Suites Roanoke Airport by IHG Hotel
Candlewood Suites Roanoke Airport an IHG Hotel
Candlewood Suites Roanoke Airport by IHG Roanoke
Candlewood Suites Roanoke Valley View an IHG Hotel
Candlewood Suites Roanoke Airport by IHG Hotel Roanoke

Reviews

Candlewood Suites Roanoke Airport by IHG Reviews

7.8

Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 49 out of 105 reviews
Rating 8 - Good. 21 out of 105 reviews
Rating 6 - Okay. 12 out of 105 reviews
Rating 4 - Poor. 13 out of 105 reviews
Rating 2 - Terrible. 10 out of 105 reviews

Reviews

6/10 Okay

Kris

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a very unique building. Our room faced the interior of the building which felt very weird especially since we were on the second floor. But they had a good block out window so it wasn’t too bad. The staff is very casual and seemed like they needed more training. No one seemed to know what to do. They were very friendly and nice though. Otherwise the rooms were nice and clean.
Stayed 1 night in Jun 2025

4/10 Poor

Cristian

Liked: Property conditions & facilities
Disliked: Cleanliness
Was not clean
Stayed 1 night in May 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

2/10 Terrible

Westley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property inconvenienced my pregnant wife and I to the point where she had to wait in the parking lot for an hour for a room I booked in advance! Just to be told the room I reserved with the necessary accommodations was not available. I had already been charged for this room through Expedia just for them to tell me that expedias “virtual card” that they send to the hotel was not being accepted! Also there was no way for me to receive my money back as fast as they took it!!!!! Now I’ve had to pay for ANOTHER room with money I didn’t have! And I won’t receive my refunded room until 7-10 days!!!!! This has been the worst experience ever!!
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Rooms were clean.
Stayed 1 night in May 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice and it had all the comforts of home. We were really tickled with the beds at the candlewood suites.
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Amenities
Rooms were super nice.
Stayed 1 night in Apr 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and polite
Stayed 2 nights in Mar 2025

2/10 Terrible

Erin

Disliked: Staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Greg

Traveled with group
Nice size rooms and pet friendly. First room was right off the lobby and noisy. Staff moved me to a second room. Second room had a disconnected tv and smelled a bit but clean. Staff fixed the tv. Clean, well lit.
Stayed 4 nights in Feb 2025

10/10 Excellent

Marissa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Amy, Coeur d Alene

Business traveler
Disliked: Amenities, property conditions & facilities
I’m pretty sure this is a permanent residence for people. Noisy, people have dogs barking in their rooms.
Stayed 1 night in Jan 2025

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed breakfast and tge fact that there was a restaurant on site.
Stayed 3 nights in Jan 2025

2/10 Terrible

Steve

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I stayed two days. Had no water the first day. Finally got the water turned back on that night, but never had hot water at all, the rest of my stay there. The front desk was totally rude and denied me a discount on my stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Paulyn Nizzia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and nice dining options
Stayed 1 night in Dec 2024

10/10 Excellent

Lukas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Candlewood Suites Roanoke, VA

Stayed 1 night in Dec 2024

10/10 Excellent

Kari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Candlewood suites

The candlewood suites was a nice hotel. The room was nice and the beds were so comfortable!!
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are renovated and are great! The halls are waiting to be renovated
Stayed 1 night in Nov 2024

8/10 Good

Allena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Lawrence

2 nights from hell!

Foul smell in the room, later found out there was a long term renter with cats and must have soiled the carpets when we were leaving. So I think we should get a refund. The tv did not work earlier and they delayed our check in even though we were there at 3pm
Stayed 2 nights in Nov 2024

10/10 Excellent

Verna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice.
Stayed 1 night in Nov 2024