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Rivera Vacation Packages

Foi a quinta vez que fiquei hospedado e a qualidade em todos os sentidos piorou muito. Dos 7 dias que fiquei hospedado em 4 não pude usar a piscina por estar fechada E NIGUEM TER NOS AVISADO VIA EXPEDIA OU NO Check in,assim como nenhuma recompensa financeira ou desculpas pelo inconveniente. No dia que liberaram o uso NÃO HAVIA TOALHAS ( tenho as conversas com a recepção)e os arredores da piscina sujo e com restos de materiais espalhados no local. ( tenho fotos) O valor pago não corresponde as qualidades mínimas . Paguei pela habitação mais cara onde as cortinas black out estavam rasgadas ( tenho fotos) Péssima experiência.

TV was updating so couldn't see usa election results which I wanted Television never was capable of using during my 2 night stay Could not get bathroom soap or shampoo to work as in long tubes, no bar soap Breakfast soso. Had it room delivered one day was all carbohydrates. .no coffee went to breakfast 2nd day still No coffee. Did have eggs and cheese Desk staff pleasant and helped with luggage Mattress was quite stiff, hard. Had trouble sleeping on it Room was clean didn't use pool,hotel is in pretty landscape setting

We loved the location and the staff were terrific. However the property was supposed to be 5 star but didn’t have all of the amenities of this level of service. TIssues were not provided in the room, nor was bottled water (just one small bottle per day for 2 ppl is not 5 star service. Housekeeping was not attentive at all. The bathrooms were small and did not have enough hooks for hanging towels and robes which can easily be fixed. Just a couple of considerations for the property!

Everything is lovely.