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Wingate by Wyndham Richmond Short Pump

2.5 star property

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Photo gallery for Wingate by Wyndham Richmond Short Pump

Interior entrance
Deluxe Room, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace
Indoor pool
Exterior
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$122
includes taxes & fees
Feb 9 - Feb 10

Explore the area

View in a map
13991 N Gayton Rd, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪14 min walk‬
  • Place, Sheltering Arms Institute
    ‪2 min drive‬
  • Place, University of Richmond
    ‪12 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(47 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility, Bathtub w/ Grab Bars)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Mobility, Bathtub w/ Grab Bars)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(239 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(102 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Non Smoking (Mobility, Tub w/Grab Bars)

Pillowtop beds, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible, Non Smoking (Mobility, Tub w/Grab Bars)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(31 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Candlewood Suites Glen Allen-Short Pump by IHG
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 746 reviews
Candlewood Suites Glen Allen-Short Pump by IHG

About this property

Wingate by Wyndham Richmond Short Pump

Hotel in Short Pump
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and conference space. Housekeeping is available on request.
Wingate by Wyndham Richmond Short Pump offers 102 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 50-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Wingate by Wyndham Richmond Short Pump features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and meeting rooms. Event facilities measuring 2200 square feet (204 square meters) include conference space. This Art Deco hotel also offers a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Complimentary self parking is available on site, along with a car charging station.

Wingate by Wyndham Richmond Short Pump is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 2,200 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

Pool access available from 8:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wingate Richmond
Wingate Richmond Short Pump
Wingate Short Pump
Wingate Wyndham Richmond Short Pump
Wingate Wyndham Short Pump
Wingate Wyndham Short Pump Hotel
Wingate Wyndham Short Pump Hotel Richmond
Wyndham Richmond
Wyndham Richmond Short Pump
Wyndham Short Pump
Wingate Wyndham Richmond Short Pump Hotel
Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond
Wingate by Wyndham Richmond Short Pump Hotel
Wingate by Wyndham Richmond Short Pump Richmond
Wingate by Wyndham Richmond Short Pump Hotel Richmond

Wingate by Wyndham Richmond Short Pump Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 990 out of 1814 reviews
Rating 8 - Good. 456 out of 1814 reviews
Rating 6 - Okay. 207 out of 1814 reviews
Rating 4 - Poor. 77 out of 1814 reviews
Rating 2 - Terrible. 84 out of 1814 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When we got back to our room on the evening of the second day, our bed wasn't made up and the trash cans not emptied. The only thing we could see that was done was that we had fresh bathroom towels. We asked the front desk if they've stopped servicing rooms for short stays and she assured us they have not. She said she'd see if she could find someone who could make up the room but we said to forget it as we wanted to settle in for the night and not wait for a cleaning lady. So the service was lacking. Also, the HVAC under the window was held together with tape that was coming off!! Very un-Wingate like!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

6/10 Okay

samantha

Liked: Property conditions & facilities
Disliked: Amenities
booked got the pool was disappointed
Stayed 2 nights in Nov 2025

10/10 Excellent

Derrick

Stayed 1 night in Nov 2025

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities
Grear
Stayed 2 nights in Nov 2025

10/10 Excellent

Glen

Stayed 2 nights in Nov 2025

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC ! HP in our room very loud. Elevator sounds like it need to be replace. Very loud noise when stopping.
Stayed 1 night in Nov 2025

10/10 Excellent

Elisa, Virginia Beach

Stayed 1 night in Nov 2025

6/10 Okay

lynn

Stayed 1 night in Nov 2025

8/10 Good

Timothy

Stayed 1 night in Nov 2025

6/10 Okay

Carmen

Long time waiting for receptionist to check in, first room assigned smelled heavily of cigarettes. was
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and pleasant. Housekeeping was pleasant as well.
Stayed 4 nights in Oct 2025

2/10 Terrible

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
We booked 3 nights via Expedia, arriving back at our room the third night, we found our room stripped of almost everything. We were told that we did not reserve the room for the third night. So they packed up our things, clean, dirty, sterile breathing machine into one suitcase and had it behind the counter. We were visiting family in the area and received NO phone calls or texts alerting us to the problem. After showing our on-line documentation from Expedia that we did indeed book for three nights we still had to reregister to get a place to sleep. On Monday 10/27 the Manager was not on duty when we checked out. I finally got him on the phone. He said he would check into why we were not notified of the problem and contact me. Finally on Friday (4 days later!) I was able to get him on the phone and was told he was too busy to talk. It is now a full week and I have not heard anything from the manager and he is not picking up his calls. I do not know if the reservation problem is Wingate or Expedia but having the manager ignore it is unprofessional. We had previous stays at this location, but since we no longer feel secure and safe there, it is highly unlikely we will return.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carol, Austin

Liked: Cleanliness, amenities, property conditions & facilities
It was a really nice hotel. Good location. In short pump. Very close to restaurants and shopping. Spacious. Good location. Friendly staff. Modern and extremely clean. Plus breakfast. We travel a lot. And I will start looking for comfort inns We got a room with the couch.
Stayed 2 nights in Oct 2025

10/10 Excellent

gary, homer city

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk ladies were friendly and helpful. We have stayed here many times and this is a very good motel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gregory

Stayed 1 night in Nov 2025

10/10 Excellent

Michael, New Whiteland

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes it was a Great Stay, Shawna on the Front Desk was Remarkable the Whole stay and we actually placed another reservation to continue the stay. Would like to voice our Appreciation as well to the Room Staff on the Fourth Floor, they were very very Professional and Smiled as they took care of the Room 408.
Stayed 2 nights in Oct 2025

10/10 Excellent

Travis, Aurora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and everyone was super friendly would stay again for sure
Stayed 4 nights in Oct 2025

10/10 Excellent

Dionysios Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities
Awesome stay
Stayed 2 nights in Oct 2025

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities
Its was ok
Stayed 1 night in Oct 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
YES
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, amenities
Everything was very good, would stay here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Good stay. Sizable rooms. Comfortable and convenient.
Stayed 1 night in Oct 2025

10/10 Excellent

ToMiko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located to everything
Stayed 4 nights in Oct 2025