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Tru by Hilton Ashland

2.5 star property

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Photo gallery for Tru by Hilton Ashland

Lobby
Exterior
Business center
Desk, blackout drapes, iron/ironing board, free WiFi
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • 24/7 front desk
  • Free WiFi
$101
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
101 North Carter Road, Ashland, VA, 23005
  • Place, Randolph-Macon College
    ‪14 min walk‬
  • Place, Ashland/Hanover Visitor's Center
    ‪3 min drive‬
  • Place, Banks Tennis Center
    ‪3 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed

9.0 out of 10
Wonderful
(116 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(111 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(10 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru by Hilton Ashland

Ashland hotel with free breakfast
Along with a fitness center, this hotel has coffee/tea in a common area and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Tru by Hilton Ashland offers 97 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and an elevator. Onsite self parking is complimentary.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru by Hilton Ashland Hotel
Tru by Hilton Ashland Ashland
Tru by Hilton Ashland Hotel Ashland

Reviews

Tru by Hilton Ashland Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1232 out of 1903 reviews
Rating 8 - Good. 347 out of 1903 reviews
Rating 6 - Okay. 175 out of 1903 reviews
Rating 4 - Poor. 72 out of 1903 reviews
Rating 2 - Terrible. 77 out of 1903 reviews

Reviews

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So welcoming

Best check in experience I’ve ever had. She was wonderful!
Stayed 1 night in Aug 2025

10/10 Excellent

Milena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except for housekeeping. We had to request multiple times just to clean the room.
Stayed 13 nights in Jul 2025

8/10 Good

Melissa

Traveled with family
Stayed 1 night in Aug 2025

6/10 Okay

Kristopher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Cory

Disliked: Staff & service
Unenthusiastic staff and left an item in room and had to call 4 times but never able to speak to a manager. Room needed maintenance. Handle falling off shower door and mold in shower. Wall paper peeling in bathroom.
Stayed 1 night in Aug 2025

8/10 Good

Wilfreda

Traveled with family
Liked: Staff & service
The pool wasn’t clean. The bathroom shower had some rust.
Stayed 2 nights in Aug 2025

4/10 Poor

Dorothy

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Crystal

Stayed 1 night in Aug 2025

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Almost 5 Stars

Great place to stay…would’ve given 5 stars but only that the mattresses were not that comfortable felt like was sleeping on a slab of metal. Otherwise very clean and and very friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was so kind and hospitable.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Larry

Disliked: Cleanliness, property conditions & facilities, room comfort
Had to change rooms 3 times because of being dirty and a/c not working
Stayed 2 nights in Aug 2025

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was like sleeping on a rock
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms are never ready at check in!

This is the second Tru stay that we had to wait an hour past 3:00 to check in. If you say check in is at 3:00, then the room should be ready. If I waited an hour past check out, would you be ok with that? It really makes me not want to stay at a Tru hotel again.
Stayed 1 night in Aug 2025

8/10 Good

AIDA

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would say almost everything was great besides a lot of the staff don’t speak English and if you talk to them they will ignore you. One even looked me directly in my eyes and laughed at me and walked away. Other than this issues everything was great. Would stay again!!!!
Stayed 2 nights in Aug 2025

6/10 Okay

Pamela

Traveled with partner
A little run down. Bathroom needs updating.
Stayed 1 night in Aug 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in and our room was hot. The girl at the front desk was very kind and switched us to a new room immediately. We would definitely stay here again!
Stayed 1 night in Aug 2025

10/10 Excellent

Turquita

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jackson

Stayed 1 night in Aug 2025

4/10 Poor

Ryan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The woman at the front desk was very friendly and check in was very quick, however that’s the only positive. The bed sheets and pillows were dirty with multiple hairs all through them. The shower had mold growing in the corners and had hair and gooey stuff all over the walls. The sink drain had the stopper pulled out and sitting in the sink full of gunk. And to top it off the air conditioner never got the room below 76. Very disappointing as the hotel looks very nice and new at first glance but the reality was it was very dirty and in need of lots of maintenance.
Stayed 1 night in Aug 2025

10/10 Excellent

Danyelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and extremely friendly.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay and especially liked the game room. One suggestion would be to have gluten free options for breakfast.
Stayed 1 night in Aug 2025