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Richmond Marriott

3.5 star property

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Photo gallery for Richmond Marriott

Lobby lounge
Lobby
Lobby
Lobby
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Breakfast available
  • Gym
  • Laundry
  • Room service

Explore the area

Map
500 E Broad St, Richmond, VA, 23219
  • The National
    ‪2 min walk‬
  • Greater Richmond Convention Center
    ‪3 min walk‬
  • Virginia Commonwealth University
    ‪10 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, desk

Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)
  • 424 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds

9.0 out of 10
Wonderful
(26 reviews)
  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(5 reviews)
  • 334 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | 1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds

8.6 out of 10
Excellent
(4 reviews)
  • 424 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds

  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, desk

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(36 reviews)
  • 334 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Designer toiletries, hair dryer, towels, soap

Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 358 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Club Room, 2 Double Beds (Mobility Accessible, Tub)

  • 358 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, desk

Club Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(4 reviews)
  • 358 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, pillowtop beds, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Richmond Marriott

3.5-star Richmond hotel, connected to the convention center in Downtown Richmond
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a conference center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Richmond Marriott offers 413 accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 26760 square feet (2408 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, gift shops/newsstands, and tour/ticket assistance. A complimentary area shuttle within 2 miles is available for guests. Parking is available onsite for a surcharge. A total renovation of this property was completed in September 2020.

Richmond Marriott is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Corner Rapid Bar - Onsite lobby lounge.
Fall Line Kitchen & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks - This coffee shop serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 2 mi
  • Valet parking on site (USD 49 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 18 for adults and USD 10 to 18 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Corner Rapid Bar
  • Fall Line Kitchen & Bar
  • Starbucks

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (26,760 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1984
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2020
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable/satellite channels
  • First-run movies
  • Netflix
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 18 for adults, and USD 10 to 18 for children
  • Valet parking fee: USD 49.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free in-room WiFi has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott Richmond
Richmond Marriott
Richmond Marriott Hotel
Richmond Marriott Hotel
Richmond Marriott Hotel Richmond
Richmond Marriott Richmond
Richmond Marriott Hotel Richmond

Richmond Marriott Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1001 reviews
Rating 8 - Good. 204 out of 1001 reviews
Rating 6 - Okay. 91 out of 1001 reviews
Rating 4 - Poor. 39 out of 1001 reviews
Rating 2 - Terrible. 48 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the convention center
Stayed 1 night in Apr 2025

10/10 Excellent

sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came for a cheer comp and everything was great!
Stayed 1 night in Apr 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

April

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good hotel if you dont have littles. Not really kid friendly. Pretty disappointed with Marriott.
Stayed 2 nights in Apr 2025

2/10 Terrible

Luis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While I was looking forward to the property being connected to the convention center, which is the destination of the event we are traveling for. The connection between hotel / parking garage and convention center was closed / blocked off. I wish I would have been informed of this so I would have canceled my reservation. The main reason for this hotel was to stay within the building between lodging and event. The check in process was frustrating and quite unfair. I will not be returning to this property.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the elevators are secure. You have to use your room key to use the elevators. That's a good a security measure.
Stayed 1 night in Apr 2025

10/10 Excellent

Melody

Business traveler
Liked: Amenities
Easy check in, excellent location, parking garage attached to the hotel, and clean and comfortable room for a great price!
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Stayed 5 nights in Mar 2025

10/10 Excellent

Madeleine

Stayed 1 night in Mar 2025

10/10 Excellent

Julee M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice downtown location. Very convenient for events at the Richmond Convention Center. The staff were extremely helpful and the rooms are clean.
Stayed 2 nights in Mar 2025

10/10 Excellent

Charlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Marriott I have ever stayed at!

Very clean very accommodating! Very nice and friendly! Loved my experience
Stayed 4 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really close to the convention so I was happy to be able to stay in the same hotel as my favorite voice actors and celebrities!
Stayed 2 nights in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything in the hotel was great, its beautiful, clean & everyone was very friendly. My only quam was not having free parking. There was the parking garage, but it was not free & for the price of the room, parking should've been included
Stayed 1 night in Mar 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Trinitta

Stayed 1 night in Mar 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, room was super clean, but the bed was very uncomfortable
Stayed 1 night in Mar 2025

4/10 Poor

Chris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

There are better hotels downtown at this price

Confirmed my reservation but then did not have the room I had reserved. I was given a smaller room and a drink coupon. The fridge in the room made a terrible loud sound periodically and I was unable to sleep without interruption. They offered a measly breakfast as a "solution" to not being able to sleep in the room that cost over two hundred dollats.
Stayed 1 night in Mar 2025

10/10 Excellent

Lakeya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

CHRISTOPHER

Stayed 1 night in Nov 2024

10/10 Excellent

Jagdishchandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good ball rooms. conference rooms.
Stayed 1 night in Jan 2025

2/10 Terrible

Abraham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Terrible sleep conditions

My room was right next to the elevators and they made a raucously loud noise all night long. I slept terribly. While there were many other great features about this hotel this one negative issue overshadows all of it.
Stayed 1 night in Feb 2025

10/10 Excellent

Maryann

Loved the property. Check in great. Sad that we could not valet because parking was full.
Stayed 1 night in Feb 2025