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Residence Inn by Marriott Richmond Northwest

3.0 star property

Choose dates to view prices

Photo gallery for Residence Inn by Marriott Richmond Northwest

Seasonal outdoor pool, pool umbrellas, sun loungers
Full-size fridge, microwave, stovetop, dishwasher
Lobby
Property amenity
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
3940 Westerre Pkwy, Richmond, VA, 23233
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed with Sofa bed

Studio, 1 Queen Bed with Sofa bed | Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 Queen Bed with Sofa bed

  • 462 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms

  • 768 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Non Smoking

  • 480 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Smoking (Hearing Accessible)

Full-size fridge, microwave, stovetop, dishwasher

Studio, 1 Queen Bed with Sofa bed, Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility Accessible, Tub)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms (Mobility Accessible, Tub)

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed with Sofa bed, Smoking (Mobility/Hearing Accessible, Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio, 1 Queen Bed with Sofa bed, Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Richmond Northwest

3-star Richmond hotel with in-room kitchens
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Residence Inn by Marriott Richmond Northwest offers 104 accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Residence Inn by Marriott Richmond Northwest features a fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. Event facilities measuring 400 square feet (36 square meters) include conference space. This business-friendly hotel also offers a terrace, a picnic area, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Residence Inn by Marriott Richmond Northwest is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning. An additional buffet breakfast is served daily (subject to charges). A complimentary manager's reception is offered on select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Basketball
  • Gym
  • Seasonal outdoor pool
  • Volleyball

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 400 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • Built in 1998
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
3 total pets

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from June to August
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Marriott Northwest
Residence Inn Marriott Northwest Hotel Richmond
Residence Inn Marriott Richmond
Residence Inn Marriott Richmond Northwest
Residence Inn Richmond Northwest
Residence Inn Marriott Richmond Northwest Aparthotel
Resince riott Richmond west
By Marriott Richmond Northwest
Residence Inn by Marriott Richmond Northwest Hotel
Residence Inn by Marriott Richmond Northwest Richmond
Residence Inn by Marriott Richmond Northwest Hotel Richmond

Residence Inn by Marriott Richmond Northwest Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 178 out of 398 reviews
Rating 8 - Good. 108 out of 398 reviews
Rating 6 - Okay. 45 out of 398 reviews
Rating 4 - Poor. 34 out of 398 reviews
Rating 2 - Terrible. 33 out of 398 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The location of the hotel was great, very close to shopping area. Check- in was quick. The hotel was quiet, clean, and the staff was very welcoming.
Stayed 1 night in Nov 2024

4/10 Poor

shelley R

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We didnt know they dont sevice the room if only staying 2 days. Fireplace didnt work. Extremely cold water.no.hot water. However they did ask us to. Change rooms around 730pm the 2nd day. We declined due to the day we had that day. The breakfast was good and free parking. Would i stay again? No.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nichola Victoria

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer services was very welcoming and friendly. It left a memorable impression on our stay.
Stayed 7 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service

Hot water was scarce.

Nice comfortable rooms breakfast was very good, usual set piece for this type of accommodation, however different items were available each day. Only criticism was that there was hardly any hot water, both from the kitchenette sink and the bathroom sink. Luckily after having to run the shower for a good 5mins we eventually got some hot water. Property was quite a distance from city centre, but this wasn’t a problem.
Stayed 2 nights in Nov 2024

10/10 Excellent

Chance

Liked: Cleanliness, amenities
It was amazing
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Business traveler
Liked: Staff & service, property conditions & facilities
Great location, check in was very easy and smooth
Stayed 1 night in Oct 2024

10/10 Excellent

Chiranjeevi

Stayed 2 nights in Sep 2024

4/10 Poor

Bryan

Stayed 1 night in Sep 2024

10/10 Excellent

Autumn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family suite was perfect for my family's needs
Stayed 6 nights in Sep 2024

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was helpful and friendly and great location.
Stayed 2 nights in Sep 2024

10/10 Excellent

Douglas

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

Shelley

Spacious & comfortable room

All ended up well after requesting another room because of a very noisy sound from behind a door right next to the bed. Hard to believe this has not been fixed in room 118. Room 119 was very quiet& comfortable.
Stayed 1 night in Sep 2024

6/10 Okay

Josef

Traveled with family
Liked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. the staff were amazing, very helpful and accomodating. The only thing I wish was there were rooms with 2 double/queen beds. that is really my only complaint, and that couldve been my fault in not requesting
Stayed 1 night in Aug 2024

10/10 Excellent

Dre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Robin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Guests beware! The shower water in my room was only just warm. No hot water available. Also, the phone in the room was not working. Told that there was no engineering on site, because they have weekends off. I was also told that the hotel was at full capacity...so that seems hard to believe that an available engineer would not be available. The front desk staff moved me to a different room on the same floor. That room also did not have hot water nor a working phone. After my third trip down to the front desk to make them aware (Because I was unable to call with a phone in my room that didn't work) the staff told me that the water temp was preset for the rooms and there were No working phones in the hotel. I really wanted to get a refund and change hotels but when I let the staff know they said that because I had booked thru a 3rd. Party (Orbitz) that would be my responsibility. Frankly, the only reason I did not leave and change hotels was because I was only there for a 2nd night and at this point was exhausted. Future guests beware of this property if you expect hot water, good water pressure, & a working phone. This hotel has not been remodeled in at least 15 years. Robin Sealey
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Stayed 1 night in Aug 2024

6/10 Okay

Jhanee

Stayed 2 nights in Aug 2024

4/10 Poor

Scott

Liked: Property conditions & facilities
Disliked: Cleanliness
A below par Resdence Inn stay (room cleanliness & problems).
Stayed 1 night in Aug 2024

10/10 Excellent

Julianne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent spot, convenient to everything.

Very satisfied with room and amenities.
Stayed 1 night in May 2024