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Best Western Premier Richmond City Gateway

3.0 star property

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Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down comforters, pillowtop beds, in-room safe
Seasonal outdoor pool, pool umbrellas, sun loungers
Reception
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
$108
includes taxes & fees
Dec 19 - Dec 20

Explore the area

View in a map
4303 Commerce Road, Richmond, VA, 23234
  • Place, James River
    ‪9 min walk‬
  • Place, Virginia Commonwealth University
    ‪7 min drive‬
  • Place, Greater Richmond Convention Center
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Bathtub, Separate Bedroom, Sofabed, Non-Smoking

  • Sleeps 4

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About this property

Best Western Premier Richmond City Gateway

Richmond hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and a seasonal outdoor pool.
Best Western Premier Richmond City Gateway offers 167 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Best Western Premier Richmond City Gateway features a fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 3778 square feet (351 square meters) include conference space. This Richmond hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services. Complimentary uncovered self parking is available on site.

Best Western Premier Richmond City Gateway is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Victory Bar & Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 25 to September 07
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Reviews

Best Western Premier Richmond City Gateway Reviews

8.0

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 473 out of 1001 reviews
Rating 8 - Good. 231 out of 1001 reviews
Rating 6 - Okay. 135 out of 1001 reviews
Rating 4 - Poor. 72 out of 1001 reviews
Rating 2 - Terrible. 90 out of 1001 reviews

Reviews

8/10 Good

Mercy

Traveled with family
Liked: Staff & service, amenities
Great staff
Stayed 1 night in Aug 2025

10/10 Excellent

Ebonè, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the noticeable stains on the white sheets There was a smell of cat urine in the room and I found feathers as if an animal had been in the room prior beside all of that I lt was a pleasantly quiet enough to rest and clean enough to be in and relax peacefully
Stayed 1 night in Aug 2025

4/10 Poor

Dolores

Stayed 3 nights in Aug 2025

6/10 Okay

Dina

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Thank you for accommodating my family by giving us rooms with an adjoining door. Our room was very damp and had an odd odour. The air conditioner was very noisy. Our second day we asked to have our room cleaned as we left the hotel after the cleaning staff was finished. The woman at the front desk wrote our room number down and we also explained about the air conditioner and the smell. She said she would send the maintenance guy to check it out. We returned to our room after midnight and found that nothing had been touched. We went to the front desk and explained to the gentleman that was on duty. There was nothing he could do at that point to have the room cleaned. He brought us clean towels. We explained to him about the dampness and that the sheets felt wet. He also noticed the smell from the air conditioner. He came back with bedding and a spray to help get rid of the smell. He was very kind and understanding. I’m hoping that when we are booking these hotels through Expedia that we are not given the worst room in the hotel because we didn’t book direct. This trip we booked 4 different hotels through Expedia let’s just say they weren’t the best I’ve ever stayed in. The staff in the hotel were very friendly, the ladies in the breakfast area work very hard and are very helpful.
Stayed 3 nights in Aug 2025

2/10 Terrible

Chyna

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

tanesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so easy, the people were friendly and welcoming, the room was cozy and clean. Would definitely stay again!
Stayed 1 night in Aug 2025

6/10 Okay

JoAnn

Disliked: Amenities
Andrew the check in guy was great the cleanliness wasn’t very good pool felt slimy the floor in our room was coming up so you could cut your foot on it Just felt nasty But the people were great
Stayed 1 night in Aug 2025

6/10 Okay

Victoria

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Walking into this hotel, it initially seemed very nice and clean. However, when we got to our first room, it had a very strong odor of dog urine that was overwhelming. We went back to the front desk, and they kindly moved us to a different room. While the second room was an improvement, it still wasn’t great—there were visible stains on the sheets, towels, and furniture, which made the stay feel less comfortable than expected.
Stayed 2 nights in Aug 2025

2/10 Terrible

William F

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel experience I’ve had . The rooms were dirty and smelly. I had to switch rooms cause there was stains on the sheets. I got a new room that was worse . It had a bug smashed to the wall , we paid for two nights an only slept there one. The pool is dangerous , There is an electric junction box wide open with wires exposed , one foot from the pools water so they just put an orange cone on top of it . One splash away from death
Stayed 2 nights in Aug 2025

8/10 Good

Eron

Stayed 1 night in Aug 2025

6/10 Okay

Malene

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Likes: Property was clean and quiet. Dislikes: Room had a weird smell. Linen smelled like it was washed outside.
Stayed 1 night in Aug 2025

10/10 Excellent

Aldric

Stayed 1 night in Aug 2025

10/10 Excellent

Iyiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Eric

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Convenient location, good value for money. Staff is helpful, property is well maintained. The onsite restaurant also has a good selection and nice staff.
Stayed 1 night in Aug 2025

8/10 Good

Priscilla

Breakfast issues

It was a good stay. I truly enjoyed it. Breakfast was included. The only thing I did not like was that you could not take the breakfast out of the serving area. You had to eat it there like a toddler. I was shocked about that. I wanted to go downstairs, grab food and take it back to my room but it was not allowed
Stayed 2 nights in Aug 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice clean and quiet, the only thing that I had a problem with was the breakfast. The eggs were to watery on Sunday. The quality was not good of the breakfast. The room was clean. Beside the breakfast I enjoyed my stay
Stayed 2 nights in Aug 2025

6/10 Okay

Eddie

Liked: Room comfort
Disliked: Staff & service

Stay was just ok. Can't say I would stay again.

We had a problem with the toilet in the bathroom. We called Sat morning at 830 to let the front desk know. The toilet would take at least 30 mins to fill back up once you flushed it. They stated somone would be up in 20 mins; an hour later still hadn't seen anyone. We called again and they claimed they had told maintenance about the issue. By this time it's 930, breakfast ends at 1000, and we hadn't been able to start our day waiting on maintenance, so we left and went and ate. We came back and they had obvioulsy been there to look at it becuase there was a wrench on the sink counter. We left, enjoyed our day and came back that evening Guess what; still not fixed. Doing the same thing. So we gave up on that. Also for it to be a non-smoking hotel, the wrench of burnt marijuana would about knock you out everytime we left our rooms and went into the hallway. It got so bad that it started permeating our room, and we had to spray air freshener to try and mask the smell.
Stayed 2 nights in Aug 2025

8/10 Good

Patricia

Stayed 3 nights in Aug 2025

10/10 Excellent

JOHN JR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Stayed 2 nights in Aug 2025

8/10 Good

Gino

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Aug 2025

10/10 Excellent

Iurii

Stayed 2 nights in Jul 2025

10/10 Excellent

Marisol

Traveled with family and small children
Staff was wonderful. The rooms were great. Had a great experience. Thank you.
Stayed 4 nights in Aug 2025

8/10 Good

petra, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Needs to be updated a little
Stayed 1 night in Aug 2025

4/10 Poor

Allisa

Stayed 1 night in Aug 2025