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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Meeting facility
Business center
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Pet friendly
$93
includes taxes & fees
Dec 3 - Dec 4

Explore the area

View in a map
1981 Terminal Way, Reno, NV, 89502
  • Place, Grand Sierra Resort Casino
    ‪2 min drive‬
  • Place, Truckee River
    ‪2 min drive‬
  • Place, Peppermill
    ‪4 min drive‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(57 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 291 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(127 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel in Reno/Tahoe Airport
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Plus Hotel by Best Western Reno Airport features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 9 meeting rooms. Event facilities measuring 4400 square feet (409 square meters) include a conference center. This Reno hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Reno Airport is a smoke-free property.

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.
Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (4,400 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 12.00 per day
  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

Reviews

SureStay Plus Hotel by Best Western Reno Airport Reviews

8.2

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 552 out of 1248 reviews
Rating 8 - Good. 358 out of 1248 reviews
Rating 6 - Okay. 192 out of 1248 reviews
Rating 4 - Poor. 87 out of 1248 reviews
Rating 2 - Terrible. 59 out of 1248 reviews

Reviews

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very quiet and comfortable. There was an elevator out of service in our wing but just a little bit more of a walk to the room; really no big deal. There aren't any really close restaurants (they have an Indian cuisine one in the hotel) but freeway access is close and eating places are within a 5 to 10 minute drive.
Stayed 1 night in Aug 2025

10/10 Excellent

DeEtte

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

RICHARD

Stayed 1 night in Aug 2025

6/10 Okay

jamie

Good place to stay when you have an early flight
Stayed 1 night in Aug 2025

8/10 Good

jamie

Traveled with group
Close to the airport with free shuttle
Stayed 1 night in Aug 2025

6/10 Okay

Michele

Liked: Staff & service
Disliked: Property conditions & facilities
My non- smoking room smelled heavily of cigarettes. Front desk had maintenance spray some deodorizer that did not work!
Stayed 1 night in Aug 2025

10/10 Excellent

Tracy, Truckee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the street from airport!
Stayed 1 night in Aug 2025

6/10 Okay

Cassandra

Liked: Staff & service
Stayed 2 nights in Jun 2025

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel location for airport is great. Check-in easy. Unfortunately, WIFI was spotty. Told it was being worked on, but didn't improve during our stay. Airport Shuttle was not available in the morning as promised. No alternative, had to walk to airport with luggage. Disappointing. Have stayed prior to this time and service was much better.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is outdated dirty and completely not worth the $
Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk personnel were helpful, onsite food was very good and reasonably priced, the room was clean and odor-free.
Stayed 1 night in Aug 2025

10/10 Excellent

sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and cozy!

The SureStay Plus Hotel is clean, quiet, and very handy to the airport. We were able to turn in our rental car a day early because of its proximity to the airport!
Stayed 1 night in Aug 2025

6/10 Okay

BART

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Stayed 1 night in Aug 2025

2/10 Terrible

Robin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to find pool and other facilities closed and sheets on top of all the lobby furniture. Apparently the hotel was expecting Burning Man refugees that would be coming in covered in desert dirt so they closed all of the facilites, amenities and restaurants. And the complimentary shuttle can to the airport was broken down and unavailable. No warning when we called the night before to book and no consideration given for the inconvenience and lack of promised features.
Stayed 1 night in Aug 2025

2/10 Terrible

brian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are wore out, staff was beyond rude and argumentative for no reason. Worst experience I’ve ever had and I travel often and for 50 plus years. Runnnnn Rude
Stayed 3 nights in Aug 2025

10/10 Excellent

Monica

Stayed 1 night in Aug 2025

8/10 Good

Diana

Liked: Cleanliness, amenities, property conditions & facilities
It was ok friendly staff and close to the airport which was one of the reason for booking the other was the airport shuttle which was not available that was a bummer
Stayed 1 night in Aug 2025

2/10 Terrible

Arthur

Liked: Cleanliness
Disliked: Property conditions & facilities
Loud and no quietness.. probably the worst place I've ever stayed at when it came to quietness, but the front desk was very nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Christian

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Wesley

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Stan

Disliked: Property conditions & facilities
Got the job done... room near the airport. That is all
Stayed 1 night in Aug 2025

8/10 Good

Angela

Traveled with family
Liked: Staff & service, amenities
Close to the airport. Stayed based on reviews. Easy to park. Overall decor inside and out would benefit from an update. Super nice staff and yummy restaurant.
Stayed 1 night in Aug 2025

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Parents enjoyed there stay, they found it quiet, clean and had a great check in experience!
Stayed 3 nights in Aug 2025