4/10 Poor
Laura
May 6, 2025
Liked: Cleanliness
Disliked: Staff & service
Not terrible, but a lot to dislike. Although the room itself was fine, there were some problems. We had a couple spiders in the bathroom (not a huge deal), and the shower curtain didn’t stay closed. Maybe the rod itself was put in wrong, but the curtain would pool in the center and water would get out on the ends. I reserved a room that slept 5 people (king suite), but there were no linens for the pullout couch. I called to have some sent up and was told it might be a while. After it had been "a while", I called back and was told the same thing. By this point, it was going on 11 pm. I went down to the lobby to inquire in person, and there was a lady who had been waiting since 4pm for her extra linens. I've never been to a hotel that didn’t have the linens already in the room, and many have extra blankets and pillows even if there's not an extra bed. As we were getting an early start the next morning, having to wait that long was not ideal. Never when I was in the lobby was there anyone at the front desk, unless helping someone to check in. Always had to wait for someone to come out from the back. The next morning, I tried to use the business center to print something out, but the computer wasn't working. The front desk person seemed to be annoyed, saying someone was there to fix it and they had told him it was working. He was able to help me get my printing done by emailing it to him directly. He was very helpful. Not horrible overall, but don't recommend.
Laura
Stayed 1 night in May 2025