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Everything was fantastic! The SPA and masseuses are the best I've ever experienced. The hot springs on site are beautiful. We will be going back!

Instalaciones espectaculares, pero mejor aún el servicio al cliente. Quisiera destacar la amabilidad de Gabriel, el concierge que da la bienvenida… sencillamente muy amable!

The staff was very helpful for everything asked of them. The pool could have been a little bit clean, the food was just ok(breakfast was the best), and the gym needs to be extremely updated. There's too many old gym equipment and some didn't work.

If I could rate 0-10 I would give it a 100. It has it all. Amenities, privacy between room, view was espectacular, just perfect !!

The property itself was beautiful, and the staff was consistently friendly and welcoming. I especially enjoyed the peaceful atmosphere—the sounds of frogs and birds created a relaxing setting. The food was good, and the service was great overall. Unfortunately, I did experience an issue with a leak in my room. Water was dripping from the ceiling onto my pillows and, at times, onto me during the night. When I reported it to the staff, I was told it was condensation from the AC unit. While I appreciated the explanation, I was disappointed that the issue was not resolved, as it continued to affect my comfort and sleep. Aside from that inconvenience, I enjoyed my stay and appreciated the beauty and relaxing atmosphere of the property. I would just encourage future guests to report any room maintenance issues promptly and hope the hotel takes swift action to resolve them

The lodge is beautiful, and an impressive piece of architecture. Staff are super friendly and helpful, and food is very good. There's a pool table and game room downstairs in the lodge, which we definitely took advantage of with the weather turned against us. The grounds are gorgeous and well-maintained. Note that when you turn off the main road you drive past quite odiferous cow sheds and through a pasture...just have faith and keep driving to the lodge. The actual rooms appear to be the old bunkhouse, so they're a bit odd; the rooms are functional for the most part, but ceilings are quite low and the bathroom is sort of an elongated closet, so they have a weird feel. The walls are thin, but the other guests are quiet, so it all works out fine. WiFi is good in the rooms. No AC, but the elevation is high enough that we didn't need it. Good launching point to visit Poas Volcano early in the morning. We would stay again.