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Crowne Plaza Hotel Queenstown by IHG

4.5 star property

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Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Enjoy a meal with a view of the surrounding mountains from our restaurant's large window.
Enjoy breathtaking views of the lake and mountains from this room's spacious balcony.
Enjoy a scenic view of mountains and a lake from the large window in this stylish room.
Enjoy a serene lakeside view with a backdrop of mountains, perfect for a leisurely stroll along the water.
Situated by the waterfront, this hotel offers stunning views of the surrounding landscape and lush greenery.

Popular amenities

  • Room service
  • Gym
  • Bar

Explore the area

Map
93 Beach Street, Queenstown, Otago, 9300
  • TSS Earnslaw Steamship
    ‪2 min walk‬
  • Skyline Queenstown
    ‪8 min walk‬
  • Queenstown Gardens
    ‪13 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 356 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Lake View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Lake View

9.0 out of 10
Wonderful
(23 reviews)
  • 356 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony, Lake View

8.6 out of 10
Excellent
(14 reviews)
  • 356 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony, Mountain View

8.6 out of 10
Excellent
(11 reviews)
  • 356 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | 1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom, Lake View

  • 667 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

8.6 out of 10
Excellent
(11 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(12 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony, Mountain View

7.0 out of 10
Good
(4 reviews)
  • 356 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Hotel Queenstown by IHG

4.5-star hotel in Queenstown City Centre
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and 24-hour room service.
Crowne Plaza Hotel Queenstown by IHG offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center.

Wireless Internet access is complimentary. This luxury hotel also offers a fitness center, multilingual staff, and ski storage. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crowne Plaza Hotel Queenstown by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Children aged 12 and younger eat free breakfast.
Crowne Plaza Hotel Queenstown by IHG has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1000 reviews
Rating 8 - Good. 279 out of 1000 reviews
Rating 6 - Okay. 65 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great Breakfast including good coffee. Valet parking was fantastic. Really nice staff - just a great stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kin Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and had a wonderful experience overall! The location is incredibly convenient, making it easy to explore the surrounding area. The staff were friendly and welcoming, adding a personal touch to the stay. The highlight of my visit was the breathtaking lake view from the room—absolutely stunning and a true retreat for the senses. The rooms themselves were comfortable, providing a relaxing space to unwind. However, the early morning noise from the trash collection slightly disrupted the tranquility. The hotel’s restaurant also deserves a mention. Both breakfast and dinner were delightful, with a variety of options to satisfy different tastes. The meals were well-prepared and flavorful, making dining at the hotel a memorable experience. Despite the minor noise issue, I highly recommend this hotel for its amazing views, comfort, excellent dining, and service. It’s a great choice for a rejuvenating getaway.
Stayed 8 nights in Apr 2025

8/10 Good

Jemimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!!

Wonderful stay in a great location. Service was very prompt and professional. The building itself is a little tired, but very clean and tidy.
Stayed 1 night in Apr 2025

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Really well located to everything in town. Nice view. Valet parking was easy. Room was clean. Hallways were not so clean. Lobby by elevator had a consistent unusual odor but we only walked through. Restaurant brunch was fine. Friendly and accommodating staff. We would definitely stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and Location

Stayed 2 nights in Apr 2025

6/10 Okay

Chiung Yin

Traveled with family
Liked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Kassia, West Kelowna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if you want to visit Queenstown without a car. You can walk to everything from here.
Stayed 5 nights in Mar 2025

10/10 Excellent

Gavin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a personal admin issue which was thoroughly addressed by Martin on reception to provide us a very positive outcome. All reception staff were exceptional today, on Mon 14, April, 2025.
Stayed 1 night in Apr 2025

10/10 Excellent

Sanjana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Sean

Stayed 2 nights in Apr 2025

10/10 Excellent

Junru

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

himanshu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

location location location

Amazing location. Good, clean comfortble hotel. Friendly staff. walking distance to all the restaurants
Stayed 3 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view

Beautiful hotel with view of the water. Nice location
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location. Excellent views.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jerry

Stayed 6 nights in Mar 2025

2/10 Terrible

Bonnie

Stayed 1 night in Mar 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean & comfortable. Would prefer separate shower, not over bath as husband quite tall & shower head too low.
Stayed 2 nights in Mar 2025

8/10 Good

Michael, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Best location

Location was the absolute highlight - in the heart of downtown Queenstown. Rooms are old and dated but clean and comfortable.
Stayed 1 night in Mar 2025

6/10 Okay

Kuanghui

Traveled with partner
Liked: Cleanliness, staff & service
The Crowne Plaza Hotel is in an excellent location of Queenstown. The local RealNZ booking service for cruises or other programs is just across the street, so as many great restaurants, all easy access within walking distance. The hotel manager was very attentive. He listened to our dissatisfaction with the room after the first night and offered us a room in better condition as soon as it was available. We felt grateful for the hotel service.
Stayed 3 nights in Mar 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, room comfort
The hotel was good. Location is the best aspect. You are right in the downtown area. The shower had issues staying at any water temperature. The room AC did not work properly. The laundry and gym facilities were not adequate if you’re looking for that during your stay. The staff was all very friendly.
Stayed 6 nights in Feb 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Hotel was clean, staff, friendly, and the location was awesome for Queenstown. Just out the door and you’re pretty much in the hub of shopping/restaurants. Only negative is that we were charged service fee for using a credit card. 3% if you use American Express!
Stayed 3 nights in Feb 2025