Our 2 bedroom residence was lovely staff overall very good
Breakfast staff looked overworked and kept forgetting to bring tea when requested but were polite
The wakatipu grill for dinner was no experienced as the wait staff when we arrived were disinterested and not accommodating even though there were 1/3 of tables empty he could not seat us for 45 minutes! He showed us to a bar table with a drinks menu already on the table and after 15 mins we walked out as no one bothered to check on us to order drinks
The parking; there is great self parking underground that gets you to hotel directly however one evening when it was very very wet, dark and late we got back to no availability in the car park at all - we went to reception for assistance and politely but without empathy were offered baker parking at $15 or we needed to go back up the hill (quite steep and difficult to walk) in the rain to park outside - surely given the hour and weather we could've left the car in the large driveway that was empty at the time or offered to leave there unpack and then move the car!! No such common sense advise was offered
Apart from these 2 incidents it was a lovely place to stay and my guess is some staff need a refresher course on guest vs customer
Hilton Queenstown Resort & Spa is on the eastern shore of Lake Wakatipu in Kawarau Village, 5 minutes’ drive from Queenstown …More
Nice position, on the lake side. Room smelt of cigarette smoke on arrival but this dissipated. Room was at ground level but patio door catch was not safe. Room very comfy. Breakfast was great, big selection. Reception staff very helpful. I had to print a boarding card and they did it all for me.
Traveller from Nottingham
This family-friendly Queenstown hotel is located on a lake, within a 10-minute walk of SKYCITY Wharf Casino, Steamer Wharf …More
Excellent location, near regent st for food and the tram just outside the hotel. Spacious room, free unlimited wifi a bonus - got an upgrade as internet wasn't working in the room, thank you! Quick friendly service. Highly recommended!
Traveller from nz
Located in Dunedin City Centre, this hotel is within a 10-minute walk of Cadbury World, New Zealand Sports Hall of Fame, and …More
Arrowtown was so beautiful it felt like i was on a whole new planet. The vintage buildings with such a warm feeling makes me wish i lived the olden days. People are so friendly. Very inviting & welcoming. Will definitely keep arrowtown as my stay in future :) x
Traveller from AK NZ
Situated in Arrowtown, this caravan park/campground is within a 10-minute walk of Tobins Track, St Patrick's Catholic Church …More