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Get an overview of this hotel
5-star Puerto Vallarta resort in South Shore Hotel Area

Popular property highlights

Free valet parking
Free WiFi
Outdoor pool
24-hour front desk
Multilingual staff

Location

Located in South Shore Hotel Area, this beachfront resort is on the riverwalk and within a 10-minute walk of Garza Blanca Beach and Playa Gemelas. Los Arcos and Playa Mismaloya are also within 3 mi (5 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at Hotel Mousai Puerto Vallarta's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.

Room Amenities

All 72 soundproofed rooms feature free WiFi and iPod docks. Guests can enjoy outdoor private spa tubs, and other standard amenities include living rooms, 24-hour room service, and flat-screen TVs.

Languages Spoken

  • English

Show all languages

Mousai Suite North

Bed Count 1 King Bed Maximum Occupancy 2 Max
$462* Per night/room Sep 1 - Sep 2

Mousai Corner Suite South

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ultra Mousai Suite North

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Penthouse North

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ultra Mousai Suite South

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ultra Mousai Corner Suite South

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 550 and USD 950 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at 11:30 PM

Check-in time starts at 4 PM

Minimum check-in age is: 18

Check-out

Check-out time is 11 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Car recommended

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Caters to adults only

Property confirms they are implementing guest safety measures

Contactless check-out is available

Security system

Property follows sanitization practices of Safe Travels (WTTC - Global)

Staffed front desk

Guest accommodation is not sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Service animals not allowed

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Minimum guest age is 18

Debit cards

No gap period between guest stays

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets or service animals allowed

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Guests under 18 years old are not permitted at this adults-only property.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

A car is recommended for transportation to and from this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Enhanced food service safety measures are in place.

Hotel Names

  • Hotel Mousai
  • Mousai Hotel
  • Mousai Hotel Puerto Vallarta
  • Mousai Puerto Vallarta
  • Hotel Mousai Puerto Vallarta
  • Mousai
  • Hotel Mousai Puerto Vallarta Puerto Vallarta
  • Mousai Puerto Vallarta Puerto Vallarta
  • Mousai Puerto Vallarta Resort
  • Hotel Mousai Puerto Vallarta Resort
  • Hotel Mousai Puerto Vallarta Puerto Vallarta
  • Hotel Mousai Puerto Vallarta Resort Puerto Vallarta

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

Hotel Amenities

All-inclusive Details

All-inclusive room rates at Hotel Mousai Puerto Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local non-alcoholic beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Some rates at Hotel Mousai Puerto Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Mousai Puerto Vallarta like an outdoor pool and an outdoor tennis court.

Dining is available at one of the resort's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This luxury resort also offers a fitness center, a rooftop terrace, and a garden. Onsite valet parking is complimentary.

Hotel Mousai Puerto Vallarta has designated areas for smoking.

  • Elevator
  • Rooftop terrace
  • Fitness facilities
  • Number of bars/lounges - 3
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Porter/bellhop
  • Express check-out
  • Tours/ticket assistance
  • Year Built - 2014
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Free valet parking
  • Outdoor pool
  • Safe-deposit box at front desk
  • Conference space size (meters) - 261
  • Terrace
  • Luggage storage
  • Wheelchair accessible – no
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 5
  • Concierge services
  • Conference space size (feet) - 2808
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Designated smoking areas
  • Outdoor tennis court
  • Banquet hall
  • Pool umbrellas
  • Beach towels
  • Total number of rooms - 72
  • Television in common areas
  • One meeting room
  • Number of floors - 18
  • Number of buildings/towers - 1
  • Wedding services
  • Garden
  • Tennis on site
  • Multilingual staff
  • Free newspapers in lobby

Room Amenities

Hotel Mousai Puerto Vallarta offers 72 accommodations with outdoor private spa tubs and iPod docking stations. These individually decorated and furnished accommodations have separate living rooms. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels, DVD players, and pay movies. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Puerto Vallarta resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Television
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Separate sitting area
  • Pay movies
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • DVD player
  • Blackout drapes/curtains
  • Slippers
  • Shower only
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • Egyptian-cotton sheets
  • Individually furnished
  • Individually decorated
  • Pillow menu
  • iPod docking station
  • Rainfall showerhead
  • Number of living rooms
  • Private spa tub
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Private spa tub (outdoor)

Parking

Free valet parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Full breakfasts are available for a surcharge and are served each morning between 7 AM and noon.

Hiroshi - Overlooking the ocean, this restaurant specializes in Japanese cuisine and serves dinner only.

The Terrace - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

BOCADOS STK -Garza Blanca - This steakhouse specializes in international cuisine and serves breakfast and dinner. Open select days.

The Rooftop - This poolside rooftop bar specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Blanca Blue -Garza Blanca - This beachfront family restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

Spa Imagine has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Nearby Activities

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Kayaking on site
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

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