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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Property grounds
Free beach shuttle, sun loungers, beach umbrellas
Standard Triple Room - with a double bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Reviews

7.8 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Pool
  • 24/7 front desk
  • Spa
  • Housekeeping
$168
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • La Isla
    ‪5 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Room Two Double Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard King

8.0 out of 10
Very good
(38 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down comforters, in-room safe, iron/ironing board, free rollaway beds

Standard Triple Room - with a double bed

8.2 out of 10
Very good
(28 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 473 sq ft
  • Sleeps 4

View all photos for Double Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 376 sq ft
  • Sleeps 3

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.8 out of 10
Good
(7 reviews)
  • 376 sq ft
  • Sleeps 4

View all photos for Room Superior with Garden View

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 473 sq ft
  • Sleeps 3

View all photos for Room Standard

Down comforters, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 376 sq ft
  • Sleeps 3

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

4-star hotel in Hotel Zone
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and irons/ironing boards. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm like an outdoor pool and a children's pool.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Colonial hotel also offers a garden and a terrace.

Hacienda Buenaventura Hotel & Mexican Charm is a smoke-free property.

La Troje - This restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Books
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 1004 reviews
Rating 8 - Good. 270 out of 1004 reviews
Rating 6 - Okay. 154 out of 1004 reviews
Rating 4 - Poor. 99 out of 1004 reviews
Rating 2 - Terrible. 80 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Isabelle

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
only one restratrant, not three. the other one has the same food as the buffet and if you want other food you have to pay an additional price, even if your all inclusive. one night it was Mexican buffet night, they had tacos (very good) I asked the waiter if there was guacamole he said no, you have to pay $5 (usd) for a side of guacamole, which is crazy . a lot smaller than the pictures show, on the website it looks like it has two pools however there is only one, just a lot different than expected especially for the price.
Stayed 7 nights in May 2025

10/10 Excellent

judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food is good, property is nice, great value.
Stayed 1 night in May 2025

6/10 Okay

Suzy

Traveled with family
Liked: Staff & service
The place looks very cozy and charming. The buffet was good and appetizing. The pool was full of people on the weekend I went. The room was clean but there was a distinct old musty smelly. The door latch lock was missing and the sliding doors to the terrace didn't lock.
Stayed 1 night in May 2025

6/10 Okay

Verenice

Traveled with family and small children
Liked: Cleanliness
Small,cozy,min away from Airport,service was good BUT food was not.
Stayed 4 nights in May 2025

8/10 Good

Jo Ann

Stayed 7 nights in May 2025

4/10 Poor

Tracy Ann

Traveled with family
Liked: Staff & service
Disliked: Amenities
Very old property. Very rough and very old outdated rooms. Dirty floors, needs all new renovations in rooms. Very small uncomfortable beds and pillows. Servers, bartenders and staff were amazing and so friendly and fun. Small hotel very traditional Mexican feel but old! Very close to lots of restaurants, beach, marina, airport, downtown all close or all within 10mins! Poolside room 3rd floor #345 we stayed in and you can hear the traffic, hotel is on a main very busy loud road. Only one restaurant for everything all 3 meals a day and buffet style which is always Mexican food. Wouldn’t stay here again. But the staff were all so lovely which made the trip.
Stayed 7 nights in May 2025

6/10 Okay

Sici Golondrina, Spring valley

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

10/10 Excellent

Esthela

Stayed 3 nights in May 2025

10/10 Excellent

Alejandro, Cicero

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 4 nights in May 2025

10/10 Excellent

stacy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food and staff were wonderful
Stayed 4 nights in May 2025

10/10 Excellent

IMELDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from activities
Stayed 3 nights in May 2025

8/10 Good

Dan, La Grange

Liked: Cleanliness, staff & service, property conditions & facilities
a little dated but outstanding service and friendly peoplw
Stayed 3 nights in May 2025

10/10 Excellent

callie anna rose

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it here would 100% come again!! rooms were so cute and clean, staff was very friendly and helpful! never disappoint by the buffet, fantastic food selection at every meal!
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it best yet

Beautiful great good great service
Stayed 1 night in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Such amazing people!
Stayed 6 nights in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
A charming and relaxing getaway with a clean, inviting pool. The staff were friendly and accommodating, making our stay thoroughly enjoyable.”
Stayed 8 nights in Apr 2025

8/10 Good

Jasveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

4/10 Poor

Craig

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are misleading. The resort is more like a motel. Very old building. I did an early checkout, and the resort had stated i stayed the full duration of my trip. Spend a little bit more and go somewhere else.
Stayed 8 nights in Apr 2025

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Quaint and close to amenities. It's a nice affordable option to the larger all inclusive hotels. Friendly staff, delicious food.
Stayed 7 nights in Apr 2025

8/10 Good

Sara m

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, great place for the price.
Stayed 5 nights in Mar 2025

10/10 Excellent

Anna

Stayed 3 nights in Apr 2025