6/10 Okay
joana
Traveled with family and small children, Traveled with family
Aug 31, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
To begin with the room wasn't ready until 4 pm,then we went to eat something and nobody told us that we had lo be sitting by the hostes an the waitress yelled at us in a bad way, saying that the entrance was by the other way, right away the waitress started to fighting in front of us. Our room..the pillows were so bad smelling like dirty clothes, and the room furniture was really dirty so spotty, i complained and got change the pillos but was kind of the same, next day by dinner time my friend asked to the hostes a table close by an area with a better viewing to the shows and she was rude and say no im going to sit you there in the oposite side of the restaurant eventhought it was a big table available we understand we we were a group of 9 people but the place was almost empty she yelled at my friend and my friend yielded back i had to intervine it was embarrassing she ended up sitting us in the table that we wanted but the dinner mod was ruined by then.we make a complained with the hotel they apologized but i think they need alot to do for training personnel, we understand employees must be tired but at the end we are paying for a service. Food taste was good and clean and the spa was really good.i hope they do better.
joana
Stayed 2 nights in Aug 2025

































