4/10 Poor
Katlynn
Traveled with family
Apr 21, 2025
Disliked: Property conditions & facilities
We stayed here for a week & it was alright. For the most part the staff around the resort were friendly, helpful & approachable. We did have issues with the front desk or the service team. Our room was leaking water from the ceiling starting on day 3 and continued until day 8. We immediately reported it via the phone they said they’d send someone and never did. We used towels to clean it up and buckets to collect water we reported it on 3 separate occasions and nothing was done. We also had our room cleaned everyday and no one did anything further. We were told by the supervisor “this is the first time I’m hearing about this” even though the one work at the front desk was who we talked to and they denied it. We also had terrible luck with our room keys and getting locked out, several people we talked to reported this as well. Making reservations for dinner was extremely painful. Not sure we would stay here again or try somewhere else out. We also were never compensated for the experience in our room.
Katlynn
Stayed 7 nights in Apr 2025