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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property

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Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

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12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
View from property
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Free WiFi
$329
includes taxes & fees
Apr 16 - Apr 17

Explore the area

View in a map
Carretera Federal 307, Puerto Morelos, QROO, 77712
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪19 min drive‬
  • Place, Puerto Morelos Town Square
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 out of 10
Good
(34 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1096 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 994 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

7.6 out of 10
Good
(35 reviews)
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 1096 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 1089 sq ft
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

8.0 out of 10
Very good
(35 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

8.4 out of 10
Very good
(5 reviews)
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 5205 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Beach/ocean view

Luxury Junior Suite Ocean Front

7.2 out of 10
Good
(35 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

7.0 out of 10
Good
(8 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Beach/ocean view

Luxury Junior Suite Ocean Front Diamond Club

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3437 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite

8.2 out of 10
Very good
(137 reviews)
  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

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About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5-star Puerto Morelos property walkable to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Catch some rays at the beach or spend the day relaxing at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with free minibar items and minibars. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 8 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Hunter Steak House - This restaurant serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Ma Maison - This restaurant specializes in French cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 4.06 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-006211/2025

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1272 out of 2711 reviews
Rating 8 - Good. 622 out of 2711 reviews
Rating 6 - Okay. 361 out of 2711 reviews
Rating 4 - Poor. 209 out of 2711 reviews
Rating 2 - Terrible. 247 out of 2711 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Jasmeet

Room was clean , staff is

8/10 Good

Meagan Rita

Stayed 9 nights in Jan 2026

6/10 Okay

Alexa

Rooms were nice, but the power went off and water went off multiple times without warning. 1 out of the 2 Elevators were broken, my family got stuck
Stayed 4 nights in Jan 2026

6/10 Okay

Victoria

Traveled with family
We stayed from Jan 6-13 3026.I will say the resort is great if you have bigger kids, there is a lot for them to do. However I found that my experience was par at best. I didn’t find the resort to be amazing in most aspects. The room was ok, I had requested a crib many times before my arrival and still had to go to front desk and request a crib. We drink a lot of water so we would call front desk everyday for a few extra bottles. One of the days that I called a man named Josefar said that I couldn’t have anymore bottled water because they already put some in my fridge. I thought was a little odd telling a paying guest they couldn’t have a few extra bottles since we can’t drink the tap water. We ate at Hunters steak house and my husband got very sick after, having to stay in the room 24hrs. The restaurant Grazie was very rushed service. They gave our pasta and main dishes together so while we ate one dish the other got cold. We ate at Agave on our last night and didn’t have a great experience. We were given apps to start which were great. It then took the waiters a very long time to come take our order, we had to get up and remind the waiter to come and take the order. After ordering it took 45 mins for our dinner to come out. We observed tables around us getting their dinners before us and they arrived after us. All the food was slightly cold when got to the table which was disappointing. My family wasn’t happy. I read reviews before booking, but still book at your own risk.
Stayed 7 nights in Jan 2026

4/10 Poor

Alissa

Traveled with family and small children, Traveled with family
Disliked: Amenities
The resort looks beautiful, but there were a bunch of issues. I would pass on this resort specifically. A couple of the cards had terrible service where you’re waiting hours to get your food. We travel with a baby and they didn’t even bring us a crib until the second night despite me requesting one before we got there and once we arrived. There’s no hygienic handling of food. We saw someone with their hands, wipe their nose and continue making food. Two of my family members got sick most likely from the food. I definitely do not recommend this resort.
Stayed 7 nights in Jan 2026

8/10 Good

Liu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2026

4/10 Poor

seyed Farshad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food rate 0 , Overall, this hotel used to be good in the past, but it is now very outdated. The outdoor facilities were acceptable, but the hotel was extremely noisy. The interior of the rooms is worn out, everything feels old, including the showers. The entire property is in serious need of renovation. The main issue is the unbearable noise throughout the hotel, especially inside the rooms. Most importantly, the food quality was terrible. We experienced food poisoning on different nights.
Stayed 6 nights in Jan 2026

10/10 Excellent

Abraham, BROOKLYN

Stayed 4 nights in Jan 2026

6/10 Okay

yingtong

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
The room's sound insulation is terrible—I can hear people flushing the toilet and taking showers next door. I can even hear conversations of people passing by in the hallway. The room conditions are the most budget-friendly I’ve experienced in Cancun. The bathroom wall even leaks water into the room, and the cleanliness isn't up to standard. However, the recreational facilities are quite good—the water park is a lot of fun.
Stayed 6 nights in Jan 2026

10/10 Excellent

Joshua

Liked: Cleanliness
Swim up bar
Stayed 3 nights in Jan 2026

10/10 Excellent

rolando

Stayed 2 nights in Dec 2025

6/10 Okay

Laura

Resort was good. Resort was at max capacity so getting service for items never happened. We needed an iron or steamer and requested it every day from the day we arrived and never received it. Wait at food truck was 15 mins easily. Kids club was nice. Spa was decent. Ins of amenities. NYE celebration and food Water at pool and lazy river was freezing. I would come again but NOT during busy season. Lastly, we had a room situation upon arrival that the staff tried to resolve which was appreciated but the issue was beyond their control. Consistent stories amongst staff would be appreciated regarding what they can and cannot do.
Stayed 5 nights in Dec 2025

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Swim
Stayed 4 nights in Dec 2025

4/10 Poor

Lex

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was not good. Also got food poisoning along with my two cousins. The place would be great but seriously, the food was a huge disappointment. Staff couldn't have been nicer, pools were very nice. Just wish the food had not been less than ideal.
Stayed 4 nights in Jan 2026

4/10 Poor

Stephanie

Traveled with group, Traveled with family
Liked: Amenities
Wasn’t given the room we wanted and had put a deposit on when we got there. Check in was a 2 hour process with a time share talk. Not appreciated after travelling all day. Our group got food related illnesses throughout the week. Check out was a long process as well.
Stayed 7 nights in Dec 2025

2/10 Terrible

Supriya

Disliked: Cleanliness, amenities, property conditions & facilities
There were no customer service Food was bad Not recommended
Stayed 6 nights in Jan 2026

2/10 Terrible

InduShekhar

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Worst Hotel to stay at. The front dest representatives were pathetic and totally indifferent to the Guests Needs. Especially ROBERTO at Front Dest was an absolute Idiot and very Rude to Me, My Wife and my 5 Year Old Daughter. My 5 year Old lost her wrist band and as a result we were charged $150 USD. I understand that - A Rule is a Rule and must be respected but Upon Request We were not even allowed to re-enter our Room for a final search of the Wrist Band and We were simply told that no matter what We have to pay. Our Luggage was already Loaded in the taxi upon checking out and still We were told to bring in our Passports to show at the front desk before paying. It was 5:00am in the morning and the kids were asleep yet We were told to unpack and present the Passport. Room Service staff was rude as well. For 3 consecutive days We were served Cold Milk for breakfast even though We requested for Hot Milk each day through the App and as a result my 18 month old wasn’t able to get milk when she woke up. Even after complaining to Room Service this mistake wasn’t recognized. Upon checking in the Front Desk informed us that since we booked through Expedia We will get $300 credit towards services we can avail during our stay specially At the Spa. But when We wanted to avail those services We were informed that We can only avail $25 out of that $300 towards one message session.
Stayed 6 nights in Jan 2026

6/10 Okay

marie-helene

Traveled with family and small children
Liked: Property conditions & facilities
Service was inconsistent. Resort felt overbooked. Would have expected much better for the price. Food was plentiful but not great quality. Shows were not at the level expected for a resort of that size. Could be that going during the holidays is just a bad time because too busy.
Stayed 5 nights in Dec 2025

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always lots to do - waterslides, swim, beach, sports, entertainment.....There were MANY places to eat at all times of the day, and a variety of food options. Every room has an ocean view, which is one of the reasons we chose this hotel. The amount of seaweed on the beach was well maintained by staff, and never a real concern - we were in the ocean every day without any issues. We would recommend this resort to friends.
Stayed 5 nights in Dec 2025

6/10 Okay

Ramya

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff were great and very friendly. The Michael Jackson show was amazing and truly a highlight of the stay. Unfortunately, it was very hard to sleep at night because there was no heat in the room—only air conditioning. The room was extremely cold, and I was shivering at night. I tried leaving the balcony door open to let warm air in, but housekeeping repeatedly closed it, making the room cold again. The housekeeping team also tucked the sheets in very tightly, which was uncomfortable, and the hairdryer cord was wrapped so tightly each day that it became frustrating to unwrap. Our room flooded twice—once into the bathroom and on the second day into the bedroom, which was very inconvenient. While the resort is kid-friendly in theory, there were long waits for high chairs. The pools were also an issue: only one pool was warm, while the rest were very cold, and most were too deep for young children. The food was okay, but the buffet was the same every day. Other resorts offer themed buffet nights, which makes dining feel more special and varied. Overall, despite the friendly staff and a great show, I would not recommend this resort to friends.
Stayed 5 nights in Jan 2026

8/10 Good

Rhianon

Traveled with family
Liked: Cleanliness, staff & service, amenities
You definitely need the diamond status or it’s just okay… with the diamond it’s very good.
Stayed 10 nights in Dec 2025

10/10 Excellent

Erin Lee Winifred

Liked: Cleanliness, amenities, property conditions & facilities
Great food, lots of variety, and friendly staff
Stayed 6 nights in Jan 2026

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, staff & service
Service staff were wonderful. They were warm and kind. Check in was awful. We reserved connecting rooms for our family through the resorts website AS WELL AS by email. Upon arrival, we were told that they couldn’t accommodate us and that our rooms were on different floors. We were informed that room requests are only accommodated when available. This is confusing because we made these requests months in advance. The check in staff was dismissive and arrogant. They did ABSOLUTELY NOTHING to make this right and offered no avenue to remedy the situation. It set a very sour tone and a terrible first impression of the resort. The food was decent. Standard for an all inclusive. Buffet was repetitive and a bit boring. The food was rarely hot. It’s very hard to get reservations at the restaurants. You have to get up and get your chairs around the pool or beach before 7:00 am or you’re out of luck.
Stayed 5 nights in Jan 2026

4/10 Poor

Francesco

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
3 star hotel at best ! Was there December 2025 with my family and wish to warn all this is NO 5 star !!!!
Stayed 7 nights in Dec 2025

6/10 Okay

Hanh, Raynham

Traveled with family and small children, Traveled with family
Room was in good condition, housekeeping was excellent. Resort was very busy. Food could be better. Pool lounge chairs are impossible to secure unless you wake up at 6am. Same for dinner reservations. Employees are nice and hard working. Jasmin from the buffet was the best server. I took a couple of fitness classes and Fatima is amazing! Entertainment was great too.
Stayed 7 nights in Dec 2025